Access Guide

Search Access Guide

Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Euro Car Parks West Street.
- View information on Euro Car Parks West Street (opens new tab) .
- The nearest train station is Newbury.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: first floor.
- There are manual doors along circulation routes.
- Access throughout may include pillars and permanent physical obstructions.
- The first floor can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located on West Street.
- The name of the car park is Euro Car Parks West Street.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Access throughout may include pillars and permanent physical obstructions.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and sofas.
Furniture available in this branch includes: coffee tables, long tables and desks.
The tables and desks are fixed.
The surface height of the tables is suitable for wheelchair users.
The clear height under the tables is suitable for wheelchair users.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The room is located at the rear of the branch.
The distance from the branch entrance is 10m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 91cm.
The door has a low colour contrast.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is not a hearing assistance system.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

The stairs are located to the right from the branch entrance.
The ground, first and second floors can be accessed by these stairs.
There is a single manual door to access the stairwell.
There is a handrail on the right going up.
The handrail is easy to grip.
The handrail covers the flight of stairs throughout its length.
The handrail extends horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 19cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade.