Skip to main content
The new name for DisabledGo

Access Guide

Show Easy Read

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on High Street.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located off Gas Street.
    • The name of the car park is The Gravel.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located at the front, right of the branch .
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 95cm and 135cm.

Entrance (Branch)

  • This entrance is located at the front, left of the branch .
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 92cm.
  • The door opens away from you.
  • The width of the opening is 82cm.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 89cm.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: one of the meeting rooms.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars and permanent physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests.
  • Furniture available in this branch includes: coffee tables.
  • Lighting levels were even at the time of the survey.
  • There are 2 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 1 of them.

Counter

  • The counter is located to the rear, right of the branch.
  • The distance from the entrance is 12m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: coffee tables.

Stairs

  • The stairs are located at the rear of the branch.
  • Ground and upper Ground levels can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey.

Room (Meeting)

  • The room is located to the right of the branch.
  • The distance from the entrance is 4m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 89cm.
  • The door has a medium colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.