Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Northampton.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.

Car Park View
- The car park is located in front of the branch on Kings Park Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There is 1 designated Blue Badge parking bay available .
- The Blue Badge bay is signposted and has markings which are faded.
- The Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 5m from the branch entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route also has bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
Charges and Restrictions View
- This car park is for visitors only.
- Parking is free for all users.
Electric Vehicle Charging Points View
- Electric Vehicle charging points are not available.

There is step-free level access throughout all areas.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions and moveable physical obstructions.
There is background noise.
Area signage is not provided.
Wayfinding signage is not provided.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and sofas.
Furniture available in this branch includes: tables and coffee tables.
Some tables are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located ahead as you enter the branch.
The distance from the entrance is 5m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 113cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located ahead as you enter the branch.
The distance from the entrance is 6m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 83cm.
The door has a low colour contrast.
There is step-free level access throughout the room.
Furniture can be moved to enable a manoeuvring space for a wheelchair user.
There is not space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests and armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.