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Nationwide Nottingham

49-51 Clumber Street, Nottingham, NG1 3ED

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

ATMs (External)

  • The ATMs are located to the right of the entrance.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 81cm and 109cm.
  • There is not a lowered ATM available.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.

ATMs (Internal)

  • The ATMs are located to the left as you enter the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 96cm and 105cm.
  • There is not a lowered ATM available.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 80cm and 110cm.
  • There is not a lowered ATM available.

Branch

  • There is step-free level access throughout all areas.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in this branch includes: tables and coffee tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 5 of them.

Counter

  • The counter is located straight ahead of the branch entrance.
  • The distance from the branch entrance is 8m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Room (Meeting)

  • The room is located to the right of the main counters.
  • The distance from the branch entrance is 8m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 87cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: desks.
  • None of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located to the left as you enter the branch.
  • Floors 1 and 2 can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lift

  • The lift surveyed is located at the rear of the branch via the internal staff entrance.
  • The distance from the branch entrance is 11m.
  • The most accessible route to the lift has step-free level access.
  • There is a manual door along the most accessible route.
  • Standard Lift View
    • Floors 1, 2 and 3 can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 830kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 79cm.
    • The internal dimensions of the lift are 103cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and an audible announcer.
    • The lift has a separate door to exit.
    • Lighting levels were low at the time of the survey.