Access Guide
Branch Adaptations
- There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
- There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
- Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
- In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
- To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
- You can request documents in alternative format including braille, large print and audio – please ask a colleague.
- Assistance dogs are welcome.
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Market Place car park.
- View information on Market Place car park (opens new tab).
- There is on-street standard parking.
- The nearest train station is Wolverton.
- This station does not have step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
- On-street standard parking is available.
- There is a public car park located in Market Place.
- The name of the car park is Market Place Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
ATMs (External)
- There is one ATM.
- The ATM is located at the front of the branch.
- The ATM is clearly signed.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 89cm and 123cm.
Entrance (Branch)
- This entrance is located at the front of the branch.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors, which are push pad activated.
- The doors open away from you.
- The width of the opening is 156cm.
- The doors have a low colour contrast.
- There is a push pad or push button to exit at a height of 87cm.
- There is step-free access via ramp as you enter.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are handrails on both sides.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The contrast between the walls and floor varies between low and high along circulation routes.
- Some of the walls have a reflective finish.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
- There is background noise.
- Area signage is not provided.
- Seating available for customers includes: chairs with armrests and chairs without armrests.
- Furniture available in this branch includes: coffee tables and desks.
- Some tables and desks are fixed.
- The surface height of the desks is suitable for wheelchair users.
- The clear height under the desks is suitable for wheelchair users.
- Lighting levels vary due to the use of large glazed walls.
- There are 2 meeting rooms in this branch.
- Of these meeting rooms, there is step-free access to 2 of them.
ATMs (Internal)
- There are no ATMs available.
Counter
- The counter is located at the rear of the branch.
- The distance from the branch entrance is 4m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 103cm.
- There is not a lowered section at the counter.
- The counter has screens which may affect the ability of someone to lip read.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a low level shelf at the counter.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
