Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Edinburgh Road Car Park.
- View information on Edinburgh Road Car Park (opens new tab) .
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Galashiels.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the customer meeting room.
- There is a manual door along one of the circulation routes.
- Access throughout may include narrow walkways and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.
- There is not a water bowl available for assistance dogs.

There is step-free level access throughout the majority of areas.
The following areas have step-free access via ramps: the customer meeting room.
There is a high colour contrast between the walls and floor along circulation routes.
Access throughout may include narrow walkways and moveable physical obstructions.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests, chairs without armrests and armchairs.
Furniture available in this branch includes: coffee tables.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The counter is located on the left side of the branch.
The distance from the branch entrance is 2m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 103cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There may be background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located straight ahead from the branch entrance and through the door to the staff area, at the end of the corridor.
The distance from the internal entrance is 10m.
The most accessible route to the room has a steep ramp.
Doors are held open along the most accessible route.
This route also has narrow walkways.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door is permanently held open.
The width of the opening is 79cm.
The door has a high colour contrast.
There is a second, single manual door.
The door opens away from you.
The width of the opening is 79cm.
The door has a high colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests and chairs without armrests.
Furniture available in this room includes: coffee tables and desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey.