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Nationwide Portsmouth

208-212 Commercial Road, Portsmouth, PO1 1HG

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • There is a public car park located off Paradise Street.
    • The name of the car park is Crasswell Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • The ATMs are located to the left and right as you face the branch.
  • The ATMs are clearly signed.
  • The approach to the ATMs has uneven surfaces.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 90cm and 132cm.
  • There is not a lowered ATM available.

Entrance (Branch)

  • This entrance is located on the left side as you face the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There are double automatic doors, which are push pad activated.
  • The doors open away from you.
  • The width of the opening is 158cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 92cm.

ATMs (Internal)

  • The ATMs are located immediately to the left as you enter the branch.
  • The ATMs are not clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 80cm and 128cm.
  • There is not a lowered ATM available.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the customer interaction rooms on the first floor of the branch.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include narrow walkways, pillars and permanent physical obstructions.
  • There may be background noise.
  • Area signage is not provided.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Furniture available in this branch includes: coffee tables and desks.
  • Some desks are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 7 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

Counter

  • The counter is located to the rear left side of the branch.
  • The distance from the branch entrance is 9m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Customer Interaction)

  • The room is located on the ground floor of the branch, to the rear and on the right.
  • The distance from the branch entrance is 12m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is an opening without doors .
  • The width of the opening is 118cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • Additional facilities/services include: a flashing fire alarm.
  • There is background noise in this room.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located to the left of the branch.
  • The ground and first floor customer areas of the branch can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There is a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.