Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is on-street standard parking and a public car park nearby.
- The name of the nearest car park is Purley Multi Storey Car Park.
- View information on Purley Multi Storey Car Park (opens new tab) .
- The nearest step-free train station is Purley.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
Getting Help and Assistance View
- There is seating available.
- There is a fixed hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in either of the meeting rooms.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Drop-off Point View
- There is not a designated drop-off point available.
On-street Parking View
- On-street standard parking is available.
Public Car Parks View
- There is a public car park located on Whytecliffe Road South.
- The name of the car park is Purley Multi Storey Car Park.
- Designated Blue Badge parking bays are available in the car park.

There is step-free level access throughout all areas.
The walls and floor visual contrast varies between low and high.
There is background noise.
Signage is not provided.
Seating available in the branch includes: chairs with armrests and chairs without armrests.
Furniture available in the branch includes: desks.
The desks are fixed.
The surface heights are suitable for wheelchair users.
The clear underside space of the surfaces is suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.

The counter is located at the rear of the branch.
The distance from the branch entrance is 10m.
There is step-free level access to the counter.
The height of the counter is 98cm.
There is not a lowered section at the counter.
The counter has glazed screens.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.

The room is located ahead and to the left from the branch entrance.
The distance from the branch entrance is 10m.
The most accessible route to the room has step-free level access.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a high visual contrast.
The door opens inwards.
The width of the opening is 91cm.
There is step-free level access throughout the room.
Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
There is space for an assistance dog to rest.
The walls and floor have a high visual contrast.
Seating available in the room includes: chairs with armrests and chairs without armrests.
Furniture available in the room includes: desks.
The desks are fixed.
The surface heights are suitable for wheelchair users.
The clear underside space of the surfaces is suitable for wheelchair users.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey.