Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Churchgate Central Car Park.
- View information on Churchgate Central Car Park (opens new tab) .
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Retford.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.

There is one ATM.
The ATM is located at the front of the branch, to the left of the branch entrance.
The ATM is clearly signed.
The approach to the ATM has uneven surfaces.
This ATM is a Talking ATM.
Headphones for the ATM cannot be provided.
This is a cash withdrawal ATM.
The height of the ATM features vary between 91cm and 128cm.

This entrance is located at the front of the branch.
The approach to the entrance has uneven surfaces.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 100cm.
The door opens away from you.
The width of the opening is 87cm.
There is a small lip on the threshold of the opening.
The door has a medium colour contrast.
There is a push pad or push button to exit at a height of 83cm.
There is step-free access via ramp as you enter.
The ramp has a steep gradient.
There are not any level resting areas along the ramp.
The ramp is between 75cm and 150cm wide.
There is a handrail on the right going up.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: coffee tables and desks.
The desks are fixed.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The counter is located ahead as you enter the branch.
The distance from the entrance is 7m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 98cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.