Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking.
- The nearest train station is Richmond.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a very easy ramp at the most accessible entrance.
- The most accessible entrance is the accessible entrance.
- There is stepped access at the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: a meeting room.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

Public Parking View
- On-street designated Blue Badge parking is available.
- The on-street designated Blue Badge parking bays are located on George Street.
- The Blue Badge bays are clearly marked and signposted.

This entrance is located at the rear of the branch on Lower George Street.
The entrance area is not clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 100cm.
The door opens away from you.
The width of the opening is 77cm.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 105cm.
There is step-free access via ramp as you enter.
The ramp has a slight gradient.
The ramp is between 75cm and 150cm wide.
There is a handrail on the left going down.

This entrance is located at the front of the branch on The Square.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is stepped access at the entrance.
This is one step as you enter.
There are no handrails for the step.
The step marking is not clearly visible.
The height of the step is between 15cm and 18cm.
There is a single manual door.
The door opens away from you.
The width of the opening is 85cm.
The door has a low colour contrast.
There is a second, single manual door.
The door opens towards you.
The width of the opening is 76cm.
The door has a low colour contrast.
This is one step as you enter.
There are no handrails for the step.
The step is clearly marked.
The height of the step is between 15cm and 18cm.
The height of the step is 15cm.

The counter is located to the right from the accessible entrance.
The distance from the accessible entrance is 6m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
This route also has narrow walkways.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a lowered section at the counter.
The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is not a hearing assistance system.
There is background noise in this area.
Some flooring is shiny.
Lighting levels vary due to the size of the space.

There is step-free level access throughout the majority of areas.
The following areas have step-free access via ramps: a meeting room.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: desks.
The desks are fixed.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The counter is located to the right from the accessible entrance.
The distance from the accessible entrance is 10m.
The most accessible route to the counter has a slight ramp.
There are no doors to open along the most accessible route.
This route also has narrow walkways.
There is step-free level access to the counter.
The height of the counter is 103cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There may be background noise in this area.
Some flooring is shiny.
Lighting levels vary due to the size of the space.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.