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Nationwide Rochdale

112/114 Yorkshire Street, Rochdale, OL16 1XN

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Yorkshire Road.
    • The Blue Badge bays have faded markings.
    • There is a public car park located on Yorkshire Street.
    • The name of the car park is Yorkshire Street Short Stay.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATM (External)

  • There is one ATM.
  • The ATM is located at the front of the branch to the right of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 99cm and 139cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is a single automatic door, which is push pad activated.
  • The door opens by sliding.
  • The width of the opening is 94cm.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 99cm.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: The first floor meeting rooms.
  • Some flooring is shiny and patterned.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There is background noise.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Seating available for customers includes: armchairs and sofas.
  • Furniture available in this branch includes: coffee tables and desks.
  • The desks are fixed.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 1 of them.

Counter

  • The counter is located to the right from the branch entrance.
  • The distance from the branch entrance is 5m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

ATM (Internal)

  • There is one ATM.
  • The ATM is located ahead from the branch entrance towards the rear of the branch.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 81cm and 124cm.

Room (Meeting Room)

  • The room is located at the rear of the branch.
  • The distance from the branch entrance is 13m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 84cm.
  • The door has a medium colour contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests, armchairs and sofas.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs are located ahead from the branch entrance.
  • The ground floor and first floor can be accessed by these stairs.
  • There is a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (First Floor Meeting Room)

  • The room is located on the first floor ahead from the stairs.
  • The distance from the stairs is 6m.
  • The most accessible route to the room has step-free level access.
  • There is a manual door along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a key lock at a height of 102cm.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 97cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs with armrests and sofas.
  • Furniture available in this room includes: tables.
  • All of the tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.