Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Salisbury.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is 1 other entrance.
- There is step-free access via slope at the other entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the counter and internal ATM when entering via the New Canal entrance.
- There are no doors along circulation routes.
- Access throughout may include pillars and permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located off New Street.
- The name of the car park is Old George Mall.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.

There is step-free level access throughout the majority of areas.
The following areas have step-free access via ramps: the counter and internal ATM when entering via the New Canal entrance.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include pillars and permanent physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: armchairs, sofas and high stools.
Furniture available in this branch includes: coffee tables and high tables.
Some tables are fixed.
The surface height of the tables is not suitable for wheelchair users.
The clear height under the tables is not suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
There are 8 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 8 of them.

The ATMs are located to the right after you enter via the Old George Mall entrance.
The ATMs are clearly signed.
All of the ATMs are Talking ATMs.
Headphones for ATMs cannot be provided.
The ATM surveyed was a cash withdrawal and pay in machine.
The height of the ATM features vary between 102cm and 128cm.
There is not a lowered ATM available.

The counter is located to the right after you enter via the Old George Mall entrance.
The distance from the Old George Mall entrance is 15m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 112cm.
There is not a lowered section at the counter.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
The flooring is shiny.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located to the left after you enter via the Old George Mall entrance.
The distance from the Old George Mall entrance is 11m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 87cm.
The door has a low colour contrast.
There is step-free level access throughout.
Furniture can be moved to enable a manoeuvring space for a wheelchair user.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: chairs with armrests and chairs without armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is not a hearing assistance system.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels vary due to the use of large glazed walls.