Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Herbert Road Car Park.
- View information on Herbert Road Car Park (opens new tab).
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Southall.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a very easy ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways, pillars and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

This entrance is located at the front of the branch, at the junction of South Road and The Broadway.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a very easy slope at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 95cm.
The door opens away from you.
The width of the opening is 79cm.
There is a small lip on the threshold of the opening.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 90cm.

There is step-free level access throughout all areas.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include narrow walkways, pillars and moveable physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: high tables.
The tables are fixed.
The surface height of the tables is not suitable for wheelchair users.
The clear height under the tables is not suitable for wheelchair users.
Lighting levels were even at the time of the survey.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The ATMs are located diagonally to the left as you enter the branch, and to the left as you enter the branch.
The ATMs are clearly signed.
The approach to the ATMs has pillars.
All of the ATMs are Talking ATMs.
Headphones for ATMs cannot be provided.
The ATM surveyed was a cash withdrawal and pay in machine.
The height of the ATM features vary between 80cm and 117cm.
There is not a lowered ATM available.
A second ATM was surveyed.
The second ATM surveyed was a cash withdrawal machine.
The height of the ATM features vary between 80cm and 117cm.
There is not a lowered ATM available.

The room is located ahead as you enter the branch, to the right as you face the counter.
The distance from the branch entrance is 10m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
This route has narrow walkways.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 76cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a medium colour contrast.
Seating available in this room includes: chairs with armrests.
Furniture available in this room includes: desks.
The desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system could not be tested at the time of the survey.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.