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Nationwide Southampton

72-78 Above Bar Street, Southampton, SO14 7DT

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Ogle Road.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located off Portland Terrace.
    • The name of the car park is Southampton Portland Terrace NCP.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the branch entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces and advertising boards.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 86cm and 129cm.

Entrance (Branch)

  • This entrance is located at the front of the branch, off Above Bar Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There is a bell at a height of 140cm.
  • There are double automatic doors, which are push pad activated.
  • The doors open by sliding.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 91cm.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include permanent physical obstructions and moveable physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this branch includes: tables, coffee tables and high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The surface height of some of the desks is suitable for wheelchair users.
  • The clear height under some of the desks is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 6 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 6 of them.

ATMs (Internal)

  • The ATMs are located to the left as you enter the branch.
  • The ATMs are not clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 88cm and 131cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 77cm and 120cm.

Counter

  • The counter is located to the rear left of the branch.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Customer Interaction)

  • The room is located to the rear of the branch on the right.
  • The distance from the branch entrance is 7m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • There is an open extension leaf .
  • The width of the opening is 94cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Additional facilities/services include: a flashing fire alarm.
  • There may be background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located to the rear right after you enter the branch.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The first floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The control buttons have a high colour contrast.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 110cm (width) x 138cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey, with unshaded light sources.