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Nationwide Southport

25/27 London Street, Southport, PR9 0UF

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left side of the branch.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 90cm and 126cm.

Entrance (Branch)

  • This entrance is located at the front centre of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 80cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.

Branch

  • There is step-free level access throughout all areas.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Access throughout may include permanent physical obstructions.
  • There is no (or very little) background noise.
  • Area signage is provided.
  • Some area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Seating available for customers includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in this branch includes: tables and desks.
  • The desks are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The surface height of the desks is not suitable for wheelchair users.
  • The clear height under the desks is not suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 4 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 4 of them.

ATMs (Internal)

  • The ATMs are located to the left hand side of the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 79cm and 120cm.
  • There is not a lowered ATM available.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 80cm and 124cm.
  • There is not a lowered ATM available.

Counter

  • The counter is located to the left hand side of the branch.
  • The distance from the branch entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Room (Ainsdale)

  • The room is located on the right hand side of the branch.
  • The distance from the branch entrance is 7m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 96cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.