Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Priory Lane West car park.
- View information on Priory Lane West car park (opens new tab).
- There is on-street Blue Badge Bay parking.
- The nearest train station is St. Neots.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: a meeting room.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways.
- The ground and first floors can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: a meeting room.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along the majority of circulation routes.
Some of the walls have a reflective finish.
Access throughout may include narrow walkways.
There is no (or very little) background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: coffee tables.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located straight ahead as you enter the branch.
The distance from the branch entrance is 5m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 94cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this area.
The flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The room is located to the rear left side of the branch.
The distance from the branch entrance is 12m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
This route has narrow walkways.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 91cm.
The door has a high colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests.
Furniture available in this room includes: desks.
The desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The stairs are located at the rear of the branch.
The ground and first floors can be accessed by these stairs.
There is a permanently held open door to access the stairwell.
There is a handrail on the left going up.
The handrail is easy to grip.
The handrail covers the flight of stairs throughout its length.
The handrail does not extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is between 15cm and 18cm.
The height of the highest step is 18cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade.