Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- The nearest step-free train station is Stockport.
- The nearest bus station is Stockport Bus Interchange.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
Getting Help and Assistance View
- There is seating available.
- There is a fixed hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located at the rear left of the branch beyond the customer counter area.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

There is step-free level access throughout all areas.
The walls and floor visual contrast varies between low and high.
There is background noise.
Signage is provided.
Signage is clearly visible with high contrasting colours.
The colour, design and typeface of signs is consistent throughout.
Seating available in the branch includes: chairs with armrests and chairs without armrests.
Furniture available in the branch includes: tables, coffee tables and desks.
Some surface heights are suitable for wheelchair users.
The clear underside space of some surfaces is suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.

The counter is located ahead and slightly to the right as you enter.
The distance from the branch entrance is 11m.
There is step-free level access to the counter.
The height of the counter is 104cm.
There is not a lowered section at the counter.
The counter has glazed screens and patterned/distracting backgrounds.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located on the left after entering the branch.
The distance from the branch entrance is 9m.
The most accessible route to the room has step-free level access.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a high visual contrast.
The door opens inwards.
The width of the opening is 89cm.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre (150cm x 150cm).
There is space for an assistance dog to rest.
The walls and floor have a medium visual contrast.
Seating available in the room includes: chairs with armrests.
Furniture available in the room includes: desks.
The desks are fixed.
The surface heights are suitable for wheelchair users.
The clear underside space of the surfaces is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.