Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- This is a building society.
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Lacy Street Car Park.
- View information on Lacy Street Car Park (opens new tab) .
- The nearest train station is Chatsworth Road.
- The nearest Metro station is Stretford Metrolink.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a portable hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located Lacy Street .
- The name of the car park is Lacy Street Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.

This entrance is located at the front of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There are double automatic doors, which are push pad activated.
The height of the push pad is 99cm.
The doors open away from you.
The width of the opening is 101cm.
The doors have a low colour contrast.
There is a push pad or push button to exit at a height of 91cm.

There is step-free level access throughout the majority of areas.
The following areas have step-free access via ramps: The 2 meeting rooms at the left rear of the branch are accessed by a steep ramp.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Access throughout may include narrow walkways.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Wayfinding signage is not provided.
Seating available for customers includes: chairs with armrests, armchairs and sofas.
Furniture available in this branch includes: desks.
The desks are fixed.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located on the right after the branch entrance.
The distance from the branch entrance is 7m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 103cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
The payment machine is at a fixed height.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.