Access Guide
Branch Adaptations
- There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
- There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
- Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
- In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
- To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
- You can request documents in alternative format including braille, large print and audio – please ask a colleague.
- Assistance dogs are welcome.
Overview
-
About
View
- There are no toilet facilities.
- View information on opening times.
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Stroud.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
-
Getting In and Around
View
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the rear meeting room.
- There are no doors along circulation routes.
-
Getting Help and Assistance
View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.
ATMs (External)
- There is one ATM.
- The ATM is located at the front of the branch on King Street.
- The ATM is clearly signed.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal and pay in ATM.
- The height of the ATM features vary between 90cm and 130cm.
Entrance (Branch)
- This entrance is located at the front right of the branch.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a slight gradient.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 83cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
Branch
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the secure meeting room and safe space.
- There is a high colour contrast between the walls and floor along the majority of circulation routes.
- There is background noise in some areas of the venue.
- Area signage is not provided.
- Wayfinding signage is not provided.
- Seating available for customers includes: chairs with armrests.
- Lighting levels were even at the time of the survey.
- There are 2 meeting rooms in this branch.
- Of these meeting rooms, there is step-free access to 1 of them.
Counter
- The counter is located ahead from the entrance.
- The distance from the entrance is 7m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 99cm.
- There is a lowered section at the counter.
- The counter has screens which may affect the ability of someone to lip read.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a low level shelf at the counter.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Room (Meeting Room)
- The room is located at the front left of the branch.
- The distance from the entrance is 5m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens towards you.
- The width of the opening is 89cm.
- The door has a low colour contrast.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user.
- There is space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: tables.
- All of the tables are fixed.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Announcements are in person.
- Lighting levels were even at the time of the survey.
