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Nationwide Swindon Croft

Nationwide House, Pipers Way, Swindon, SN3 1TX

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Car Park View
    • The car park is located off Pipers Way, in front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 258cm (width) x 433cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 4m from the main building entrance by the Blue Badge parking.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the rear of the car parking area.
    • There is no dropped kerb from the drop-off point.

Stairs

  • The stairs are located in the lobby of the building.
  • The upper ground floor can be accessed by these stairs.
  • There is a single automatic door to access the stairwell.
  • There is a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift

  • The lift surveyed is located to the left of the stairs in the entrance lobby.
  • The distance from the accessible entrance is 32m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The upper ground floor can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 650kg.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 78cm.
    • The internal dimensions of the lift are 106cm (width) x 146cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • None of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.

ATMs (External)

  • The ATMs are located to the left after you exit the lift.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 90cm and 124cm.
  • There is not a lowered ATM available.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 106cm and 127cm.
  • There is not a lowered ATM available.

Entrance (Branch)

  • This entrance is located to the right after you exit the lift.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include permanent physical obstructions and moveable physical obstructions.
  • There is no (or very little) background noise.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Seating available for customers includes: chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this branch includes: coffee tables, high tables and long tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 3 of them.

ATMs (Internal)

  • There is one ATM.
  • The ATM is located to the left after you enter the branch.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 90cm and 126cm.

Counter

  • The counter is located to the left after you enter the branch.
  • The distance from the branch entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Room (Meeting)

  • The room is located straight ahead after you enter the branch.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 94cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: armchairs.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located opposite the branch entrance, to the far left.
    • The distance from the branch entrance is 35m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
    • This route also has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The width of the opening is 105cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 217cm (width) x 200cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 109cm (from the side of the toilet pan to the wall).
    • There is a pull chain flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 118cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 101cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 100cm and 140cm from the floor.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.