Access Guide

Search Access Guide

Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Orchard Multi Storey.
- View information on Orchard Multi Storey Car Park (opens new tab).
- There is on-street standard parking.
- The nearest train station is Taunton.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There is a manual door along one of the circulation routes.
- Access throughout may include permanent physical obstructions.
- The first floor can be accessed via a standard lift and stairs.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along the majority of circulation routes.
Access throughout may include permanent physical obstructions.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: armchairs.
Furniture available in this branch includes: desks.
The desks are fixed.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 3 of them.

The counter is located ahead and on the left after you enter the branch.
The distance from the entrance is 12m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There may be background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: armchairs.

The room is located to the rear of the branch on the ground floor.
The distance from the entrance is 25m.
The most accessible route to the room has step-free level access.
There is a manual door along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 77cm.
The door has a high colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
There is not a hearing assistance system.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.

The stairs are located to the rear of the branch.
The ground, first and second floors can be accessed by these stairs.
There is a single manual door to access the stairwell.
There are handrails on both sides, that are within reach.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is between 15cm and 18cm.
The height of the highest step is 18cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were even at the time of the survey, with unshaded light sources.