Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Charing Cross.
- This station has step-free access.
- The nearest underground station is Charing Cross.
- This underground station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the basement floor.
- There is a manual door along one of the circulation routes.
- Access throughout may include narrow walkways and pillars.
- The basement floor can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the basement.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Access throughout may include narrow walkways and pillars.
There is a phone shelf with a chair.
The height to the surface of the phone shelf is 77cm.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Wayfinding signage is provided.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests and armchairs.
Furniture available in this branch includes: coffee tables and desks.
The desks are fixed.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 4 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located to your right on entrance.
The distance from the branch entrance is 5m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 113cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
The flooring is shiny.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located to the rear left of the branch on the ground floor.
The distance from the branch entrance is 8m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
This route also has narrow walkways.
There is no signage on or near the door.
There is step-free level access into the room.
The route to the room is obstructed by a column or by the presence of a fixed desk.
There is a single manual door.
The door opens away from you.
The width of the opening is 83cm.
The door has a low colour contrast.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: armchairs and sofas.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system could not be tested at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey.

The stairs are located to the rear left of the branch.
The basement can be accessed by these stairs.
There is a single manual door to access the stairwell.
There are handrails on both sides, which are within reach.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails do not extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is between 15cm and 18cm.
The height of the highest step is 18cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.