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Nationwide Tottenham Court Road

225-226 Tottenham Court Road, London, W1T 7QF

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps: the basement floor meeting rooms 4 and 5.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways, pillars and permanent physical obstructions.
    • The basement floor can be accessed via a platform lift.
    • There is a platform lift to reach the basement floor with a steep ramp on exiting and entering the lift on the basement floor.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: magnifiers.
    • Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
    • There is a water bowl available for assistance dogs.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the main entrance.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM can be provided.
  • This is a cash withdrawal and pay in ATM.

Entrance (Branch)

  • This entrance is located at the front of the branch off Tottenham Court Road.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 180cm.
  • The doors have a high colour contrast.
  • There is a push pad or push button to exit at a height of 90cm.

Branch

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps: the basement floor where meeting rooms 4 and 5 are located.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Access throughout may include narrow walkways, pillars and permanent physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests and armchairs.
  • Furniture available in this branch includes: tables and coffee tables.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 5 of them.

Counter

  • The counter is located in front of you on entrance.
  • The distance from main entrance is 15m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

ATMs (Internal)

  • The ATMs are located to your left on entrance and near the counter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs can be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 102cm and 126cm.
  • There is not a lowered ATM available.

Room (Meeting Room)

  • The room is located to your right on entrance.
  • The distance from main entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors.
  • The doors open by sliding.
  • The width of the opening is 107cm.
  • The doors have a high colour contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: tables.
  • All of the tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this room.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located to the left upon entering.
  • The basement and ground floors can be accessed by these stairs.
  • There are handrails on both sides, that are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift

  • The lift surveyed is located to your left on entrance.
  • The distance from the entrance is 15m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • This lift is a platform lift.
  • Platform Lift View
    • The basement and the ground floors can be accessed by this lift.
    • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 410kg.
    • The internal dimensions of the lift are 110cm (width) x 150cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • The lift is slow moving.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the basement floor.
    • The distance from lift is 8m.
  • Route View
    • The most accessible route to the toilet has a steep ramp.
    • There are no doors to open along the most accessible route.
    • This route also has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The width of the opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 155cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.