Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Church Street.
- View information on Church Street Car Park (opens new tab) .
- There is on-street Blue Badge Bay parking and a taxi rank.
- The nearest train station is Trowbridge.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the seating area and one of the meeting rooms.
- The following areas have step-free access via ramps: the counters and two of the meeting rooms.
- There are no doors along circulation routes.
- Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the seating area and one of the meeting rooms.
The following areas have step-free access via ramps: the counters and two of the meeting rooms.
There is a high colour contrast between the walls and floor along the majority of circulation routes.
Some of the walls have a reflective finish.
Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and sofas.
Furniture available in this branch includes: tables and coffee tables.
Some tables are fixed.
The surface height of the tables is suitable for wheelchair users.
The clear height under the tables is suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located to the rear right of the branch.
The distance from the entrance is 21m.
The most accessible route to the counter has a very easy ramp.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 112cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.