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Nationwide Uckfield

59 High Street, Uckfield, TN22 1AP

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street standard parking is available.
    • There is a public car park located off Library Way.
    • The name of the car park is Luxford Field Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left side as you face the branch.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 106cm and 147cm.
  • There is a steep ramp with a handrail on the left going up to access the ATM machine.

Entrance (Branch)

  • This entrance is located at the front of the branch, off the High Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going up.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 98cm.
  • The door opens away from you.
  • The width of the opening is 83cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There is a push pad or push button to exit at a height of 90cm.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the customer interaction room in the first floor staff areas of the branch.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include narrow walkways and permanent physical obstructions.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests and benches.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

Counter

  • The counter is located immediately ahead as you enter the branch.
  • The distance from the branch entrance is 3m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Room (Customer Interaction)

  • The room is located to the rear left-hand side of the branch.
  • The distance from the branch entrance is 11m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 76cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.