Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street standard parking.
- The nearest train station is Manors.
- This station does not have step-free access.
- The nearest step-free train station is Newcastle.
- The nearest Metro station is Wallsend.
- The nearest bus station is Wallsend.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

This entrance is located at the front right of the branch.
The approach to the entrance has bollards.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 109cm.
The door opens away from you.
The width of the opening is 86cm.
The door has a low colour contrast.
There is step-free access via ramp as you enter.
The ramp has a slight gradient.
The ramp is between 75cm and 150cm wide.
There is a handrail on the left going up.

There is step-free level access throughout all areas.
There is a high colour contrast between the walls and floor along circulation routes.
Access throughout may include narrow walkways and permanent physical obstructions.
There is no (or very little) background noise.
Area signage is not provided.
Seating available for customers includes: chairs without armrests.
Lighting levels were even at the time of the survey.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The room is located to the right of the branch.
The distance from the branch entrance is 6m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 78cm.
The door has a high colour contrast.
There is step-free level access throughout the room.
There is not room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests and chairs without armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is not suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey.