Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There is not a toilet with adaptations available.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Hunters Bridge Multi Storey.
- View information on Hunters Bridge Multi Storey (opens new tab).
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Welwyn Garden City.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: a meeting room.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.
- There is not a water bowl available for assistance dogs.

Toilet Facilities View
- Toilets with adaptations are not available.
- Female and male step-free standard toilet facilities are located at the rear of the branch on the ground floor.

The counter is located to the left as you enter the branch.
The distance from the branch entrance is 5m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 92cm.
There is not a lowered section at the counter.
There is a portable hearing assistance system which is not clearly signed.
The hearing assistance system was tested, however it was not working at the time of the survey.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along the majority of circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: coffee tables and desks.
The desks are fixed.
The surface height of the tables is not suitable for wheelchair users.
The clear height under the tables is not suitable for wheelchair users.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located to the right as you enter the branch.
The distance from the branch entrance is 10m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 98cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The female standard toilet facilities were surveyed.
The toilet is located to the rear right side of the branch.
The distance from the branch entrance is 23m.
The most accessible route to the toilet has step-free level access.
There is a manual door along the most accessible route.
This route has narrow walkways.
There is step-free level access into the toilet.
There is pictorial signage on or near the door.
The door opens inwards and has a high colour contrast.
The width of the opening is 71cm.
Internally the door has a high colour contrast.
Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
The wash basin has a twist/turn mixer tap.
Hand drying facilities include: a wall mounted towel dispenser.
Lighting levels were even at the time of the survey.