Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Nationwide West Wickham

48 High Street, West Wickham, BR4 0SL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located in High Street.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located in Ravenswood Avenue.
    • The name of the car park is Ravenswood Avenue.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the entrance.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 103cm and 139cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 95cm.
  • The door opens away from you.
  • The width of the opening is 89cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 90cm.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps: the meeting rooms to the right of the counter.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include permanent physical obstructions and moveable physical obstructions.
  • There may be background noise.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Seating available for customers includes: chairs without armrests, armchairs and sofas.
  • Furniture available in this branch includes: tables, coffee tables and long tables.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 3 of them.

ATMs (Internal)

  • The ATMs are located to the right of the counter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 85cm and 103cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 81cm and 120cm.

Counter

  • The counter is located directly ahead as you enter the branch.
  • The distance from the branch entrance is 8m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Room (Meeting Room)

  • The room is located along the corridor to the right of the counters.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the room has a slight ramp.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium colour contrast.
  • Seating available in this room includes: armchairs.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.