Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Westbury Hill car park.
- The nearest train station is Sea Mills.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Taveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the first floor.
- There are no doors along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

This entrance is located at the front of the branch on Westbury Hill.
The approach to the entrance has uneven surfaces.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is ramped and stepped access at the entrance.
The ramp bypasses the steps.
The ramp has a steep gradient.
There are level resting areas along the ramp.
The ramp is between 75cm and 150cm wide.
There are handrails on both sides, which are within reach.
There are 5 steps as you enter.
There are handrails on both sides.
The handrails are easy to grip.
The handrails do not cover the flight of stairs throughout its length.
The handrails extend horizontally beyond the first and last step.
The steps are clearly marked.
The steps have tactile markings at the bottom.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 14cm.
The depth of the steps is between 30cm-45cm.
There is a single automatic door, which is push pad activated.
The door opens away from you.
The width of the opening is 67cm.
There is a small lip on the threshold of the opening.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 98cm.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the first floor meeting room.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
There may be background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests and chairs without armrests.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located to the right after you enter the branch.
The distance from the branch entrance is 7m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 104cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located to the left after you enter the branch.
The distance from the branch entrance is 4m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 89cm.
The door has a low colour contrast.
There is step-free level access throughout the room.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: chairs with armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested, however it was not working at the time of the survey.
Additional facilities/services include: a flashing fire alarm.
There may be background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.