Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street standard parking.
- The nearest train station is Hanborough.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There is a manual door along one of the circulation routes.
- Access throughout may include narrow walkways.
Getting Help and Assistance View
- Seating is available.
- There are portable hearing assistance systems.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along the majority of circulation routes.
Some of the walls have a reflective finish.
Access throughout may include narrow walkways.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests and chairs without armrests.
Furniture available in this branch includes: desks.
The desks are fixed.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The counter is located ahead as you enter the branch.
The distance from the branch entrance is 4m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 107cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a portable hearing assistance system which is not clearly signed.
The hearing assistance system could not be tested at the time of the survey.
There is a low level shelf at the counter.
There may be background noise in this area.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The room is located on the ground floor, after the internal entrance and to the right.
The distance from the internal entrance is 6m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
This route has narrow walkways.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 88cm.
The door has a high colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests and chairs without armrests.
Furniture available in this room includes: desks.
The desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed portable hearing assistance system.
The hearing assistance system could not be tested at the time of the survey.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade.