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Nationwide Wolverhampton

8 Dudley Street, Wolverhampton, WV1 3EY

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Dudley Street.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located on Garrick Street.
    • The name of the car park is Wulfrun Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • The ATMs are located to the right of the building.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 96cm and 135cm.
  • There is not a lowered ATM available.

Entrance (Branch)

  • This entrance is located at the front of the building, on Dudley High St.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 160cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 85cm.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • There is background noise in some areas of the venue.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, armchairs, sofas and high stools.
  • Furniture available in this branch includes: tables, coffee tables, high tables and desks.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 5 of them.

ATMs (Internal)

  • The ATMs are located to the right after entering.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 78cm and 123cm.
  • There is not a lowered ATM available.
  • The ATM also has a speaker.

Counter

  • The counter is located to the rear of the branch.
  • The distance from the main entrance is 12m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Room (Meeting Room)

  • The room is located to the rear after entering.
  • The distance from the main entrance is 11m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 95cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and armchairs.
  • Furniture available in this room includes: desks.
  • None of the desks are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is a second identical room to the right.

Stairs

  • The stairs are located to the right after entering.
  • The ground and first floor can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located to the right after entering.
  • The distance from the main entrance is 9m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground, first and second floor can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The control buttons have a high colour contrast.
    • The lift door opening width is 79cm.
    • The internal dimensions of the lift are 139cm (width) x 110cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were low at the time of the survey.
    • There is a key card reader which is 83cm high.