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Nationwide Worcester

61 High Street, Worcester, WR1 2RL

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Ambulant toilet facilities are located on the first floor at the rear of the branch.
    • Shared standard toilet facilities with stepped access are located on the first floor at the rear of the branch.

Parking

  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on the High Street.
    • The Blue Badge bays are clearly marked and signposted.

ATMs (External)

  • There is one ATM.
  • The ATM is located on the front of the branch.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 100cm and 132cm.

Entrance (Branch)

  • This entrance is located on the High Street at the front of the branch.
  • The approach to the entrance has a bollard.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 70cm.
  • The doors have a high colour contrast.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: 2 first floor meeting rooms.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 75cm.
  • There is background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests and armchairs.
  • Furniture available in this branch includes: tables and coffee tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 4 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

ATMs (Internal)

  • The ATMs are located ahead as you enter the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 90cm and 120cm.
  • There is not a lowered ATM available.

Counter

  • The counter is located ahead as you enter the branch.
  • The distance from the entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 98cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.

Room (Meeting Room)

  • The room is located at the rear of the branch on the ground floor.
  • The distance from the entrance is 9m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a medium colour contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and armchairs.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located to the left as you enter the branch.
  • The ground, first and second floors can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There is a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The shared standard toilet facilities were surveyed.
  • The toilet is located on the first floor at the rear of the branch.
  • The distance from the stairs is 6m.
  • The most accessible route to the toilet has stepped access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The width of the opening is 77cm.
  • There is a second door.
  • The door opens outwards and has a medium colour contrast.
  • The width of the opening is 68cm.
  • Internally the door has a medium colour contrast.
  • This cubicle has ambulant toilet facilities.
  • There is a vertical grab rail on the left .
  • There is a horizontal grab rail on the left .
  • Hand washing facilities available are a wash basin and a wall mounted soap dispenser.
  • The wash basin has twist/turn taps.
  • Hand drying facilities are a wall mounted towel dispenser.
  • Lighting levels were low at the time of the survey.