Access Guide
Introduction to the Life Science Centre
- Life is an amazing science centre in the heart of Newcastle upon Tyne where one ticket gets you everything, making for a great value day out.
- With hands-on exhibitions and a changing programme of activities throughout the year, there’s always something new to experience.
- Highlights include:
- Wow Zone. Get hands-on with thrilling and interactive exhibits. Explore how to bend beams of light, see yourself in an infrared camera, and operate the 6-metre-tall ‘Big Machine’.
- The biggest planetarium in the north. Using Digistar 7 technology – Life's planetarium system is the most advanced in the region, with state-of-the-art projectors to provide ultra-rich visuals and a truly immersive experience. The planetarium is accessible via ramp and has space for wheelchair access.
- Space Zone. Here you can explore inside a mock-up model of part of the International Space Station and watch shows on the Sphere, a digital globe displaying Earth, Moon and planetary satellite imagery.
- Making Studios. Where you can create, explore and tinker. In the Making Studios you’ll find adjustable tables, which can be altered to suit the needs of your party.
- Live theatre shows. Join our science explainers for amazing live science shows full of exciting demos. The Science Theatre has space for wheelchair access.
- Experiment Zone. Grab a lab coat and do experiments using real tools and materials. Work on your own, in a team, or enlist the help of a friendly science explainer.
- Just for under 7s. Play Zone is a fascinating world where younger visitors can create make believe meals and entertain in the mini- kitchen and café and learn to recycle everything (it’s never too early to save the planet). There are extra pop-up play areas designed especially for our youngest visitors and discovery backpacks to help carers and younger visitors make the most of their visit.
- There are 2 types of sensory pack available.
- A sensory bag is available from the main reception desk, these sensory bags have a £10.00 refundable deposit.
- Sensory boxes are available throughout the different labs.
- Sensory equipment in the sensory bags and packs includes, ear defenders, sunglasses, fidget toys, and a visual story.
- Some age restrictions apply. See website for details.
- From November to February, Life hosts an outdoor ice rink in Times Square, just outside the Science Centre (separate prices apply).
Opening Hours
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Newcastle.
- The nearest Metro Station is Newcastle Central.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Times Square Car Park.
- The car park is located on Railway Street.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The Times Square car park has a height restriction of 215cm and contains 15+ designated parking bays.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building on Times Square.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 124cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 124cm.
Outside Access (Times Square Café and Shop Entrance)
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Entrance
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- This information is for the entrance located at the front right of the building, on Times Square.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 116cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 116cm.
Reception
- The desk/counter is 8m (8yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 17/02/2025.
- The hearing assistance system was working at the time of testing.
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Comments
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- There are security gates next to the reception to enter the exhibitions.
- There is an 82cm wide gate for wheelchair and pushchair access.
- There are two 50cm wide turnstile gates.
- A wider access point is available on request via the exhibitions area exit.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
- This venue does play background music.
- Music is played in certain exhibits during certain activities.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are moderate to good.
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Comments
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- The venue contains a science theatre and planetarium.
- Each have induction hearing assistance available.
Eating and Drinking (Life Café)
- The following information is for the café.
- The café is located to the left hand side of the building as you enter via the main entrance.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 21m (22yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
- The distance between the floor and the highest table is 106cm (3ft 6in).
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cups are not available.
- Takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- The Life team can advise on suitable alternatives for visitors with allergies and dietary requirements.
Eating and Drinking (Times Square Café Bar)
- The following information is for the café.
- The café is located at the front right of the building as you enter.
- The bar does not serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 3m (3yd 10in) from the Times Square café and shop entrance.
- The distance between the floor and the lowest table is 73cm (2ft 5in).
- The distance between the floor and the highest table is 113cm (3ft 8in).
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cups are not available.
- Takeaway cutlery is available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- The Life team can advise on suitable alternatives for visitors with allergies and dietary requirements.
- There are picnic tables located just outside.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is available.
- The availability of tactile signage depends on exhibition.
- Braille signage for exhibits is available.
- The availability of Braille signage depends on exhibition.
- Touch tours are not available.
- Video tours are not available.
- There is a hearing assistance system.
- The hearing assistance system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- Concessions are available.
- There is a wheelchair to borrow.
- To borrow the wheelchair, a member of staff at reception.
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Comments
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- The majority of the exhibits are interactive and are positioned at a suitable height for wheelchair users.
- A majority of interactive exhibits have height adjustable tables.
- There are wheelchair suitable spaces in demonstration and talk areas.
Level Change (Planetarium)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to the planetarium entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Theatre (Planetarium)
- There are designated spaces for wheelchair users.
- Designated seating is located in at the rear of the planetarium.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit beside you.
- It is 100m (109yd 1ft) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing assistance system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- A deposit is not required for the hearing assistance system.
- The rows suitable for hearing assistance systems are all rows.
- The hearing assistance system was not tested at the time of the survey.
- There is a wheelchair to borrow.
- To borrow a wheelchair, contact a member of staff.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
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Comments
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- Additional designated seating can be made available in the back row as chairs here can be moved.
Theatre (Science Theatre)
- There are designated spaces for wheelchair users.
- Designated seating is located in at the front of the theatre.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit beside you.
- It is 75m (82yd 1in) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing assistance system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- A deposit is not required for the hearing assistance system.
- The rows suitable for hearing assistance systems are all rows.
- The hearing assistance system was not tested at the time of the survey.
- There is a wheelchair to borrow.
- To borrow a wheelchair, contact a member of staff.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
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Comments
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- The main seating is accessed by steps with handrails on the wall.
- Access to the designated seating is on request by asking a member of staff to open the fire door at the front of the theatre.
Level Change (Experiment Zone)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the rear right of the ground floor, leading to the experiment zone.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the centre of the ground floor, leading to the experiment zone.
- There is/are 9 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
- The lift does bypass the ramp/slope.
Lift (Experiment Zone)
- There is a lift for public use.
- The lift is located to the centre of the ground floor.
- The lift is a standard lift.
- The floors which are accessible by this lift are ground to experiment zone.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 39m (42yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 113cm x 132cm (3ft 8in x 4ft 4in).
- There are separate entry and exit doors in the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- This lift accesses a small level change on the ground floor and overcomes the ramp or steps to the experiment zone.
Other Floors (Front Staircase)
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Steps
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- The floors which are accessible by stairs are LG, G.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
Other Floors (Main Staircase)
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Steps
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- The floors which are accessible by stairs are G, M, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
Level Change (Ground Floor to First Floor)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the right hand side of the building as you enter via the main entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Lift (Main Lift)
- The lift is located in the Life Café area.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 40m (43yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 98cm (3ft 3in).
- The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Lift (Lower Ground Floor to Ground Floor)
- There is a lift for public use.
- The lift is located ahead as you enter the building.
- The lift is a platform lift.
- The floors which are accessible by this lift are LG, G.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 8m (8yd 2ft) from the main entrance.
- Staff do need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 95cm x 140cm (3ft 1in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is moderate to good.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located on the ground floor, to the left as you enter the Life Café area.
- The parent and baby room is approximately 30m from the main entrance.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 91cm (2ft 12in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 82cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Changing Places (Transfer Both Sides)
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Location and access
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- The facility is located to the left as you enter the building via the main entrance.
- The facility is approximately 10m (10yd 2ft) from the main entrance.
- There is level access into the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The door opens outwards.
- The width of the door is 83cm (2ft 9in).
- The dimensions of the facility are 334cm x 192cm (10ft 11in x 6ft 4in).
- The facility changing bench height is adjustable.
- The facility changing bench is wall mounted.
- The length of the facility changing bench is 170cm (5ft 7in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on both sides.
- The transfer space on the left as you face the toilet is 177cm (5ft 10in).
- The transfer space on the right as you face the toilet is 131cm (4ft 4in).
- Wall mounted grab rails are not available for the toilet.
- Dropdown rails are provided for the toilet.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The type of wash basin is fixed.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is available.
- The facility has a non-slip floor.
- A functioning emergency alarm is not available.
- It is out of reach (higher than 10cm (4") from the floor).
Toilet with Adaptations (Life Café - Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
- This accessible toilet is located to the left as you enter the Life Café.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 160cm x 200cm (5ft 3in x 6ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There are dropdown rails on both sides of the toilet.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
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Colour Contrast and Lighting
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- There is a medium colour contrast between the external door and wall.
- There is a medium visual contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a low colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are good.
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Comments
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- There is a similar facility located next to this one with a right hand transfer space.
Toilet with Adaptations (First Floor - Transfer Both Sides)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the main lift.
- This accessible toilet is located on the first floor, to the left as you exit the lift.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 206cm x 211cm (6ft 9in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 100cm.
- The lateral transfer space on the right is 69cm.
- There are dropdown rails on both sides of the toilet.
- There is a flush on the transfer side.
- The tap type is push.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
View
- There is a medium colour contrast between the external door and wall.
- There is a medium visual contrast between the internal door and wall.
- There is a low colour contrast between the wall-mounted grab rail(s) and wall.
- There is a low colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in this facility.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
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- There is a similar facility on the first floor.
Standard Toilet(s) (Life Café)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the ground floor, to the left as you enter the Life Café area.
- The female and male toilets are approximately 30m (32yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Comments
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- There are additional female and male standard toilets available in the foyer to the left as you enter via the main entrance and on the first floor.
Autistic Visitors
- Ear defenders are available to hire for the duration of your visit for a £10.00 refundable deposit. You are also welcome to bring your own from home.
- Visitor numbers are capped to prevent overcrowding. Life Science Centre is usually a little quieter in the afternoon after 2.00pm.
- Sunday is relaxed, when lighting levels are dimmed and noise is reduced and the number of visitors is reduced to 400.
- Sensory bags are available to hire from science centre reception which include ear defenders, sunglasses, a range of fidgets and a copy of our visual story (£10.00 refundable deposit, subject to availability).
- Parts of the Life Science Centre have low lighting and are quite dark.
- To help visitors prepare for a trip to Life Science Centre, a visual story can be found on Life’s website – click here
- In 2023, Life won Gold in the Accessible and Inclusive Tourism Award category at the North East Tourism Awards 2023. To find out more click here.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- Staff receive disability awareness / equality training.
- The Making Studios has adjustable tables which can be altered to suit visitors’ needs.
- A packed lunch area is available for visitors who prefer to bring their own food.
- Telephone Bookings Line: 0191 243 8223.
