Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Victoria's Secret and Victoria's Secret PINK, Buchanan Street, Glasgow

182 Buchanan Street, Glasgow, Scotland, G1 2LW

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located off Cathedral Street.
    • The name of the car park is Buchanan Galleries Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance, however one door is locked.
  • The door is permanently held open.
  • The width of the opening is 106cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Shop Floor (Ground Floor)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise.
  • Signage is not provided.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lift

  • The lift surveyed is located through to the rear right as you enter.
  • The distance from the entrance is 20m.
  • The most accessible route to the lift has step-free level access and narrow walkways.
  • Ground and lower ground floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • The majority of the external controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 102cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs surveyed are located to the left as you enter.
  • Ground and lower ground floors can be accessed by these stairs.
  • There are 8 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Shop Floor (Lower Ground Floor)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny and patterned.
  • Some of the columns in the venue have a reflective finish.
  • There is background noise.
  • Signage is provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: benches.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located on the lower ground floor, to the rear right of the store.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 40m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is written text signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 85cm.
    • Internally the door has a high visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 295cm (width) x 169cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are no wall mounted grab rails.
    • There is an assistance bell at a suitable height for a wheelchair user.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is one coat hook.
    • The coat hook is 154cm from the floor.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is a further fitting room with adaptions located in the Victoria's Secret PINK section of the store.
      The additional fitting room is only used during very busy times, such as Black Friday.

Standard Fitting Room

  • The fitting room surveyed is located on the lower ground floor, to the rear right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from lift is 45m.
  • The most accessible route to the fitting room has step-free level access and a lift.
  • There is step-free level access into the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 71cm.
  • Internally the door has a high visual contrast.
  • The following is available in the fitting room: a stool, an assistance bell, a mirror and a coat hook.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Standard Fitting Room (Victoria's Secret PINK)

  • The fitting room surveyed is located on the lower ground floor, to the rear right of the PINK store.
  • The fitting room surveyed is for any gender.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a medium visual contrast.
  • Internally the door has a medium visual contrast.
  • The following is available in the fitting room: a chair, an assistance bell, a mirror and a coat hook.
  • These fitting rooms are only used at very busy times.

Checkouts

  • The checkout area is located on the lower floor, round to the right from the lift.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The queue width for the main checkouts is at least 150cm and there is no need to turn.
  • The height of the payment counter is 118cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has a television which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Checkouts (Victoria's Secret PINK)

  • The checkout area is located on the lower floor, round to the rear right from the lift.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The queue width for the main checkouts is at least 150cm and there is no need to turn.
  • The height of the payment counter is 118cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has mirrors, glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.