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Victoria's Secret and Victoria's Secret PINK, INTU Metrocentre, Gateshead

INTU Metrocentre, Space 66, 39-40 Cameron Walk, Gateshead, NE11 9YR

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Access Guide

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Overview

Parking

  • Car Park View
    • The car park is located at the Metrocentre Green Mall M&S area.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 490cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 90cm.
    • The nearest designated bay is 30m from the Metrocentre entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has a bollard.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 600cm.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • The flooring is shiny.
  • There is a low visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise.
  • Signage is not provided.
  • Signage is not clearly visible.
  • Customers can obtain online items from the payment counter.
  • Lighting levels were even at the time of the survey.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located to the rear right of the store, behind the counter.
    • The fitting room surveyed is female only.
    • The distance from the main entrance is 22m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 90cm.
    • Internally the door has a low visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 376cm (width) x 153cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and a dropdown rail available.
    • The grab rails have a medium visual contrast.
    • The dropdown rail has a medium visual contrast.
    • There is a seated bench available.
    • The seat/chair is 30cm from the floor.
    • There is an assistance bell at a suitable height for a wheelchair user.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 122cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Standard Fitting Room

  • The fitting room surveyed is located to the rear right of the store, behind the counter.
  • The fitting room surveyed is female only.
  • The distance from the main entrance is 22m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 73cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: a stool, a mirror and a coat hook.
  • Lighting levels were even at the time of the survey.

Checkouts

  • The checkout area is located to the rear middle of the store.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 105cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.