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Victoria's Secret and Victoria's Secret PINK, Lakeside, Essex

Unit 329 - 331, INTU Lakeside Shopping Centre, West Thurrock Way, Grays, Essex, RM20 2ZP

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located at Lakeside Shopping Centre.
    • The name of the car park is Lakeside Shopping Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Victoria's Secret)

  • This entrance is located on the second floor of the Lakeside Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 310cm.

Entrance (Victoria's Secret - PINK)

  • This entrance is located on the second floor of the Lakeside Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 360cm.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny and patterned.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise.
  • Signage is not provided.
  • Seating available on this floor includes: stools.
  • Customers can obtain online items from the checkout.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Standard Fitting Room

  • The fitting room surveyed is located at the rear of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the Victoria's Secret entrance is 16m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a high visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: an assistance bell, a mirror, a coat hook and a bench seat.
  • Lighting levels were even at the time of the survey.

Checkouts

  • The checkout area is located in the far right corner of the store.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was the payment counter.
    • Signage is not provided for the counter.
    • The queue width is under 120cm and the width at each turn is under 150cm.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 98cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were low at the time of the survey.
    • Lighting levels are adjustable.