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Victoria's Secret and Victoria's Secret PINK, Liverpool One, Liverpool

Units 48-50, Liverpool One, 46 South John Street, Liverpool, L1 8BJ

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located Liverpool ONE.
    • The name of the car park is Liverpool ONE - Q Park - Main Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance, however one door is locked.
  • The doors open away from you.
  • The width of the opening is 94cm.
  • The doors have a low visual contrast.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some aisles are obstructed by clothes rails and mannequins.
  • There is a low visual contrast between the shelving and floor throughout this area.
  • There is background noise.
  • Signage is not provided.
  • Customers can obtain online items from the counter at the rear of the shop.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located at the rear of the store, to the left of the counter.
    • The fitting room surveyed is female only.
    • The distance from the entrance is 27m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens inwards and has a low visual contrast.
    • The width of the opening is 86cm.
    • Internally the door has a low visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 319cm (width) x 211cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • Wall mounted grab rails are available.
    • The grab rails have a high visual contrast.
    • The dropdown rail has a low visual contrast.
    • There is a seated bench available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 124cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Fitting Room

  • The fitting room surveyed is located at the rear of the store.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 25m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 71cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: a stool, a mirror and a coat hook.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Checkouts

  • The checkout area is located at the rear of the store.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is between 120cm and 150cm and the width at each turn is under 150cm.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 105cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.