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Victoria's Secret and Victoria's Secret PINK, The Oracle, Reading

The Oracle, Earley Place, U9/U10, Reading, RG1 2AG

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located at the Oracle Shopping Centre.
    • The name of the car park is The Oracle - Riverside Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Victoria's Secret)

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.

Entrance (Victoria's Secret Pink)

  • This entrance is located at the front of the store, to the left.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny and patterned.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise.
  • Signage is not provided.
  • Customers can obtain online items from a member of staff.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located to the rear of the store.
    • The fitting room surveyed is female only.
    • The distance from the Victoria's Secret entrance is 21m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is written text signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 85cm.
    • Internally the door has a low visual contrast.
    • There is no lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 171cm (width) x 290cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are no wall mounted grab rails.
    • There is a seated bench available.
    • The seat/chair is 48cm from the floor.
    • There is an assistance bell at a suitable height for a wheelchair user.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 122cm and 166cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The entrance to the fitting rooms has an opening width of 107cm.
      Fitting room doors lock once they are closed.
      A member of staff is required for access to the fitting rooms.

Standard Fitting Room

  • The fitting room surveyed is located at the rear of the store.
  • The fitting room surveyed is female only.
  • The distance from the Victoria's Secret entrance is 21m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: a mirror and a coat hook.
  • Lighting levels were even at the time of the survey.

Checkouts

  • The checkout area is located to the rear left of the store.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point and a payment counter.
  • Designated Accessible Till Point View
    • The designated accessible till point is located in the middle of the payment counter.
    • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
    • The designated accessible till point has a knee recess, a lowered counter and a hearing assistance system.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is between 120cm and 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 117cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 98cm.
    • The card payment machine is at a fixed height.
    • The card payment machine is at a height of 110cm.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.