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Victoria's Secret, Arndale, Manchester

Unit 9/10, Manchester Arndale Centre, Market Street, Manchester, M4 3AJ

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Access Guide

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Overview

Parking

  • Public Car Parks View
    • There is a public car park located on Shudehill.
    • The name of the car park is Arndale Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • The flooring is shiny and patterned.
  • There is a low visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise.
  • Signage is not provided.
  • Lighting levels were low at the time of the survey.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located at the rear of the store.
    • The fitting room surveyed is female only.
    • The distance from the entrance is 19m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is written text signage for the fitting room.
    • The door opens inwards and has a high visual contrast.
    • The width of the opening is 89cm.
    • Internally the door has a high visual contrast.
    • There is no lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 179cm (width) x 275cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are no wall mounted grab rails.
    • There is a seated bench available.
    • The seat/chair is 48cm from the floor.
    • There is an assistance bell at a suitable height for a wheelchair user.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 123cm and 165cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were low at the time of the survey.

Standard Fitting Room

  • The fitting room surveyed is located at the rear of the store.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 19m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a high visual contrast.
  • The width of the opening is 89cm.
  • Internally the door has a high visual contrast.
  • The following is available in the fitting room: a stool, an assistance bell, a mirror and a coat hook.
  • Lighting levels were low at the time of the survey.

Checkouts

  • The checkout area is located at the rear of the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located in the middle of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has a knee recess, a lowered counter, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is at least 150cm and there is no need to turn.
  • The height of the payment counter is 97cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were low at the time of the survey.