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Victoria's Secret, Bluewater, Greenhithe

Units L090-091, Bluewater Shopping Centre, Greenhithe, Kent, DA9 9SL

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Bluewater Parkway.
    • The name of the car park is Thames Walk car park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on Lower Thames Walk within the Bluewater Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 544cm.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny and patterned.
  • There is a low visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise.
  • Signage is not provided.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located to the left of the entrance.
    • The fitting room surveyed is for any gender.
    • The distance from the entrance is 7m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a high visual contrast.
    • The width of the opening is 86cm.
    • Internally the door has a high visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 215cm (width) x 185cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are no wall mounted grab rails.
    • There is a seated bench available.
    • The seat/chair is 51cm from the floor.
    • There is an assistance bell at a suitable height for a wheelchair user.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 123cm and 151cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Standard Fitting Room

  • The fitting room surveyed is located on the left side of the store.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 15m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a high visual contrast.
  • The width of the opening is 85cm.
  • Internally the door has a high visual contrast.
  • The following is available in the fitting room: a stool, a mirror and a coat hook.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Checkouts

  • The checkout area is located at the rear of the store.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point and a payment counter.
  • Designated Accessible Till Point View
    • The designated accessible till point is located at the centre of the checkouts.
    • The designated accessible till point has a lowered counter, a portable payment machine and a hearing assistance system.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is under 120cm and the width at each turn is under 150cm.
    • The height of the payment counter is 98cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 77cm.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.