Access Guide

Search Access Guide

Overview

About View
- View information on opening times
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is the Westfield Shopping Centre.
- View information on Westfield London (opens new tab) .
- The nearest train station is Shepard's Bush.
- The nearest underground station is Shepard's Bush.
- The nearest underground station is Wood Lane.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: additional clothing line, beauty products and standard toilets.
- Access throughout may include narrow aisles.
- The ground floor and first floor can be accessed via stairs.
- There is not a toilet with adaptations available.
Getting Help and Assistance View
- There is seating available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.

Drop-off Point View
- There is not a designated drop-off point available.
Public Car Parks View
- There is a public car park located in the Westfield Shopping Centre.
- The name of the car park is Westfield Shopping Centre.
- Designated Blue Badge parking bays are available in the car park.

There is step-free level access throughout all areas.
The majority of main aisle widths are between 150cm - 180cm.
The majority of product aisle widths are under 120cm.
The flooring is shiny and patterned.
The visual contrast between the shelving and floor varies between low and high.
Some of the walls have a reflective finish.
There is background noise.
Signage is not provided.
Customers can obtain online items from a member of staff.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Designated Accessible Till Point View
- The designated accessible till point is located the middle till in the counter area.
- If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
- The designated accessible till point has a knee recess and a lowered counter.
Payment Counter View
- The queue width is under 120cm and there is no need to turn.
- The height of the payment counter is 97cm.
- There is a lowered section at the counter.
- The height of the lowered section is 77cm.
- The card payment machine is at a fixed height.
- The card payment machine is at a height of 109cm.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Self-Service Touchscreens View
- There are similar till on the first floor, to the rear.

The fitting room surveyed is located to the rear right of the store, at the rear of the fitting area.
The fitting room surveyed is female only.
The distance from the entrance is 30m.
The most accessible route to the fitting room has step-free level access.
There is step-free level access into the fitting room.
The width of the opening to the fitting room area is 106cm.
The door opens outwards and has a high visual contrast.
The width of the opening is 85cm.
Internally the door has a high visual contrast.
The following is available in the fitting room: a stool, an assistance bell and a mirror.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
Fitting room doors lock once they are closed.
A member of staff is required for access to the fitting rooms.

The stairs surveyed are located at the rear of the store.
Ground and first floor can be accessed by these stairs.
There are 20+ steps between floors.
The steps are clearly marked and have handrails on both sides.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails extend horizontally beyond the first and last step.
The height of the steps is between 15cm and 18cm.
The height of the highest step is 17cm.
The depth of the steps is not between 30cm and 45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

There is step-free level access throughout all areas.
The majority of main aisle widths are between 120cm - 150cm.
The majority of product aisle widths are under 120cm.
The flooring is shiny and patterned.
The visual contrast between the shelving and floor varies between low and high.
Some of the walls have a reflective finish.
There is background noise.
Signage is not provided.
Customers can obtain online items from a member of staff.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.