You are on Getting Help and Assistance (Harplands Hospital). Skip to the next section.

Getting Help and Assistance (Harplands Hospital)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• Home visits are available for some services.

You are on Getting Here (Harplands Hospital). Skip to the next section.

Getting Here (Harplands Hospital)

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• By Road View
  • Harplands Hospital is located off Hilton Road, to the south of Newcastle-under-Lyme and to the west of Stoke-on-Trent.
    Harplands Hospital is accessed from Newcastle-under-Lyme town centre via the A34 and Stoke-on-Trent town centre via the A52.
  • Both standard and Blue Badge parking is available for staff and visitors.
    There is no charge for parking at the Harplands Hospital site if you register your vehicle onto one of the touch screens located around the hospital.
    This must be done each day that you park on this site.
    .
• By Bus View
  • The nearest bus stop is 'Hospital Gates' located on Hilton Road.
    The 9 Yellow and 22 services stop here.
• By Train View
  • The nearest train station is Stoke-on-Trent.
    The station is located approximately 1.9 miles from the hospital.
• Useful Links View
  • Information on bus services.
  • To view the web page described above click here (opens in new tab).
  • Information on train services.
  • To view the web page described above click here (opens in new tab).

You are on Parking (Harplands Hospital). Skip to the next section.

Parking (Harplands Hospital)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located to the right of the main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 222cm x 440cm (7ft 3in x 14ft 5in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is block paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is CCP Parking.
  • The car park is located to the right of the hospital on Hilton Road.
  • There is not a/are not Blue Badge parking bay(s) available within the car park.
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are available.
  • On street Blue Badge parking is located on Hilton Road.
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Hilton Road.
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (PICU - Side Entrance). Skip to the next section.

Outside Access (PICU - Side Entrance)

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• Entrance Details View
  • This information is for the entrance located to the rear of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 138cm (4ft 6in).
  • There is an intercom.
  • The height of the intercom is 138cm (4ft 6in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 82cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
• Comments View
  • This entrance goes directly into the PICU Ward.

You are on Getting To (PICU - From the Main Entrance). Skip to the next section.

Getting To (PICU - From the Main Entrance)

• PICU is/are located to the left of the hospital on level 0.
• Access to PICU is via the Harplands Hospital Main Entrance.
• Enter via the hospital main entrance.
  Turn left at the main reception and enter Lift 1. Take the lift to level 1.
  Exit the lift and take a slight left and follow the corridor down to Lift 2.
  Take lift 2 to Level 0.
  Exit the lift and take a slight right and follow the corridor down to the end.
  Ward 1 & PICU Entrance 1 is located on the right. Proceed through both these doors and the doors to Entrance 2.
  The ward is then located on the right.
• There is step free access, via lift, to PICU.
• PICU is approximately 29m from the lift 2.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 171cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 152cm (4ft 12in).
  • There is an intercom.
  • The height of the intercom is 152cm (4ft 12in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 130cm (4ft 3in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 141cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 98cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.

You are on Lift (Lift 1). Skip to the next section.

Lift (Lift 1)

• There is a lift for public use.
• The lift is located to the left of the Harplands Hospital main reception.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 18m (19yd 2ft) from the Harplands Hospital main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 0, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 150cm x 273cm (4ft 11in x 8ft 11in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Stairs 1). Skip to the next section.

Other Floors (Stairs 1)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on the first floor.
  • The floors which are accessible by stairs are 0, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Lift 2). Skip to the next section.

Lift (Lift 2)

• There is a lift for public use.
• The lift is located to the left of the building.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 55m (60yd 5in) from the Harplands Hospital main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 0, 1 and 2.
• There are manual, heavy, double doors to access the lift lobby on the second floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 180cm x 237cm (5ft 11in x 7ft 9in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Stairs 2). Skip to the next section.

Other Floors (Stairs 2)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on the first floor.
  • The floors which are accessible by stairs are level 0 and 1.
  • There are 10 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Entrance (Ward 1 and PICU). Skip to the next section.

Entrance (Ward 1 and PICU)

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• Entrance Details View
  • This information is for the entrance located to the left of the hospital on level 0, at the end of the corridor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 128cm (4ft 2in).
  • There is an intercom.
  • The height of the intercom is 128cm (4ft 2in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 117cm (3ft 10in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm.

You are on Entrance (Ward 1 and PICU Entrance 2). Skip to the next section.

Entrance (Ward 1 and PICU Entrance 2)

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• Entrance Details View
  • This information is for the entrance located at the end of the corridor as you pass though the Ward 1 and PICU entrance.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 120cm (3ft 11in).
  • There is an intercom.
  • The height of the intercom is 122cm (4ft).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 143cm (4ft 8in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 130cm.

You are on Ward (PICU). Skip to the next section.

Ward (PICU)

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• Ward Information View
  • This is a/an Psychiatric Intensive Care unit ward.
  • This is a shared ward.
  • There is/are 6 side room(s) available.
  • There is/are 6 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 128cm (4ft 2in).
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are multiple side rooms available with accessible ensuites.
  • The side room surveyed does have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is not available.
  • The visual contrast between the walls and the floor in the side room is high.
  • The lighting levels in the side room are moderate to good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is not a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
  • The visual contrast between the walls and the floor in the ensuite is high.
  • The lighting levels in the ensuite are good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is not a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are not accessible washroom facilities for patients on the ward.
  • There are not accessible toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located to the right as you enter via the main hospital entrance.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located to the right as you enter via the main hospital entrance.
• Visiting Times View
  • There are no set visiting times, please contact the ward in advance.
  • Protected meal times are between 08:30 to 09:00, 12:30 to 13:00 and 17:30 to 18:00.

You are on Room(s) (Lounge). Skip to the next section.

Room(s) (Lounge)

• The room surveyed was Lounge Room.
• Lounge Room is located to the right as you enter the ward.

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• Access View
  • There is not wayfinding signage on route to the room(s).
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The visual contrast between the external door and wall is high.
  • The visual contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door is easy to open.
  • There is not a hearing assistance system for the room(s).
  • This room has a television screen.
  • There is not a red flashing fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 40cm.
  • A height adjustable table/bench is not available.
  • There is sufficient space for a wheelchair user to turn within the room.
  • The seats do not have armrests.
  • The type of flooring in the room(s) is vinyl.
  • Floor coverings in the room(s) are not even.
  • The visual contrast between the walls and floor is high.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • The lighting levels are good.

You are on Room(s) (Gym). Skip to the next section.

Room(s) (Gym)

• The room surveyed was Gym.
• Gym is located outside the ward.

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• Access View
  • There is not wayfinding signage on route to the room(s).
  • There is written signage for the room, in block capital lettering, that is clearly visible.
  • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The visual contrast between the external door and wall is high.
  • The visual contrast between the internal door and wall is high.
  • There is step-free access into the room(s).
• Room Details View
  • The door(s) open(s) away from you (push).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door(s) is/are single.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door may be difficult for some to open.
  • There is not a hearing assistance system for the room(s).
  • There is not a red flashing fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • A height adjustable table/bench is not available.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are seats with armrests on both sides.
  • The type of flooring in the room(s) is vinyl.
  • Floor coverings in the room(s) are not even.
  • The visual contrast between the walls and floor is high.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • The lighting levels are good.

You are on Location of Toilet / Changing Facilities. Skip to the next section.

Location of Toilet / Changing Facilities

• Accessible toilet facilities are located on level 2, to the left as you enter the main entrance and also next to lift 2. There is also an accessible toilet on level 0.
• Female and male standard toilet facilities are located on level 2 to the left as you enter via the main entrance.
• Parent and baby changing facilities are located on level 2, in the accessible toilet, to the left as you enter via the main entrance.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Harplands Hospital link (new tab) - click here.
• Harplands Hospital - Ward 1 link (new tab) - click here.