You are on Getting Here (Hope Centre). Skip to the next section.

Getting Here (Hope Centre)

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• By Road View
  • Hope Centre is located on Upper Huntbach Street in Hanley, to the North of Stoke-on-Trent city centre.
    Hope Centre is accessed from Stoke-on-Trent city centre via the A52 and A50.
  • There is a public car park nearby the venue that has Blue Badge parking available.
• By Bus View
  • The nearest bus stop is Plough Street located on Town Road.
    The 5, 11, 31A, 11, 11B, 32X, 16, 32 Kingfisher services stop here.
• By Train View
  • The nearest train station is Stoke-on-Trent, approximately 1.6 miles from the centre.
• Useful Links View
  • Information on bus services.
  • To view the web page described above click here (opens in new tab).
  • Information on train services.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Wellbeing Team). Skip to the next section.

Getting Help and Assistance (Wellbeing Team)

• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to British Sign Language level 2.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are not available.

You are on Parking (Huntbach Street Lower Car Park). Skip to the next section.

Parking (Huntbach Street Lower Car Park)

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Huntbach Street Lower Car Park.
  • The car park is located along Upper Huntbach Street.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • Please click here for more information on parking.
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located along Upper Huntbach Street.
  • There is not a designated drop off point.
• Comments View
  • The width of the on-street standing parking area is 197cm.

You are on Getting To (The Wellbeing Team). Skip to the next section.

Getting To (The Wellbeing Team)

• The Wellbeing Team is/are located on the ground floor and first floor of the Hope Centre.
• Access to the Wellbeing Team is via the main entrance.
• Enter through the Hope Centre's main entrance and proceed through the waiting area entrance to the right.
  The Wellbeing Team reception is located on the left.
• There is step free access to the Wellbeing Team.
• The Wellbeing Team is approximately 15m from the main entrance.
• There is a/are manual, light, single door(s) between the main entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.

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• Comments View
  • On arrival, visitors must use the intercom located to the right of the main entrance and call the Wellbeing Team.
  • A member of the team will come to meet you.
  • For any visitors with accessibility needs, who are unable to use the steep slope, arrangements can be made prior to visiting.
  • A member of staff will make provisions and escort visitors through the accessible entrance located to the rear of the building.

You are on Outside Access (Hope Centre Accessible Entrance). Skip to the next section.

Outside Access (Hope Centre Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located on the right side of the venue.
  • The entrance area/door is not clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 120cm (3ft 11in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 123cm (4ft).
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 110cm.
• Comments View
  • At the time of surveying the door release button was not working and the door had to be manually opened by sliding.
    
  • There is a third door at this entrance.
    
  • This door is a single door.
    
  • The door opens towards you (pull).
    
  • The door is difficult to open.
    
  • The width of the door is 105cm.
    
  • This entrance is unmanned but can be used if arranged in advance.

You are on Outside Access (Hope Centre Main Entrance). Skip to the next section.

Outside Access (Hope Centre Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the venue, on Upper Huntbach Street.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 115cm (3ft 9in).
  • There is an intercom.
  • The height of the intercom is 112cm (3ft 8in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 136cm (4ft 6in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located on the path leading to the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are LG, G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter the building.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 15m (16yd 1ft) from the accessible entrance.
• The lift is a standard lift.
• Staff do need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G and 1.
• There are manual, heavy, double doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is low.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Entrance (Corridor Entrance). Skip to the next section.

Entrance (Corridor Entrance)

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• Entrance Details View
  • This information is for the entrance located ahead as you enter the Hope Centre.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.

You are on Opening Times (Wellbeing Team). Skip to the next section.

Opening Times (Wellbeing Team)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Reception (Wellbeing Team). Skip to the next section.

Reception (Wellbeing Team)

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• Reception View
  • The reception point is located to the right as you enter the building via the main entrance.
  • The reception point is approximately 15m (16yd 1ft) from the main entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet and vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • The door to access this area is single with a locked leaf, 78cm wide and is easy to open.

You are on Department / Service (Wellbeing Team). Skip to the next section.

Department / Service (Wellbeing Team)

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• Department / Service Access View
  • The Wellbeing Team is located on the ground floor and the first floor of the Hope Centre.
  • There is not a/are not door(s) leading into the department/service.
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is carpet.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 13 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Consultation / Treatment Room (Ground Floor - Room 2). Skip to the next section.

Consultation / Treatment Room (Ground Floor - Room 2)

• There is / are 13 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 72cm (2ft 4in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Ground Floor - Room 4). Skip to the next section.

Consultation / Treatment Room (Ground Floor - Room 4)

• There is / are 13 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 4.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (First Floor - Room 3). Skip to the next section.

Consultation / Treatment Room (First Floor - Room 3)

• There is / are 13 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 3.
• There is level access to the consultation / treatment room.
• Level access is by lift.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 77cm (2ft 6in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (First Floor - Room 6). Skip to the next section.

Consultation / Treatment Room (First Floor - Room 6)

• There is / are 13 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 6.
• There is level access to the consultation / treatment room.
• Level access is by lift.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left as you enter through the corridor entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the corridor entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 73cm (2ft 5in).
  • The visual contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The visual contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 130cm x 170cm (4ft 3in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 124cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 60cm (1ft 12in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 87cm (2ft 10in).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 93cm (3ft 1in).
  • The visual contrast between the towel dispenser and the wall is high.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
  • The visual contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.
• Comments View
  • there is a similar toilet on the first floor.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the left as you enter through the corridor entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 10m from the corridor entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is medium.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 89cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Hope Centre link (new tab) - click here.