Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Keele Practice Health Centre

Keele University, Newcastle-under-Lyme, ST5 5BG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview (Keele Practice Health Centre)

  • About View
    • This is a combined health service.
    • Services and facilities available in the venue include: GP surgery, mental health services and physiotherapy.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a steep ramp at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • The following areas have stepped access: the first floor consultation rooms and first floor waiting room.
    • Doors are held open along circulation routes.
    • Access throughout may include narrow openings.
    • The ground and first floor can be accessed via stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a portable hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • The alternative formats documents can be provided in include: Braille (on request), large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Parking (Keele Practice Health Centre)

  • Car Park View
    • The car park is located in front of the Main Entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay is signposted and has markings which are faded.
    • The Blue Badge parking bay dimensions are 229cm (width) x 470cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 96cm.
    • The nearest designated bay is 10m from the Main Entrance.
    • The most accessible route from the Blue Badge parking has steep ramps.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located on Horwood Hall Road.
    • The name of the car park is Keele Practice - Main Car Park.
    • Designated Blue Badge parking bays are not available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Keele Practice Health Centre)

  • This entrance is located in front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the step.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There is one step.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is between 15cm and 18cm.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 80cm.
  • The door opens towards you.
  • The width of the opening is 84cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is a second, single automatic door, which is push pad activated.
  • The height of the push pad is 84cm.
  • The door opens towards you.
  • The width of the opening is 84cm.
  • The door has a high colour contrast.
  • There is a push pad or push button to exit at a height of 85cm.
  • There are 2 ramps at this entrance, one bypasses the step and the other is at the entrance.

Reception (Keele Practice Health Centre)

  • Location View
    • The reception is located on the right when entering the Main Entrance.
    • The distance from the Main Entrance is 1m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 115cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The height of the touchscreen display ranges from 124cm to 145cm from the floor.
    • The touchscreen is located at the second entrance doors.
    • There is background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests and bariatric chairs with armrests.
    • Furniture available in this area includes: coffee tables.

Getting Around (Keele Practice Health Centre)

  • Access View
    • There is not step-free access between floors.
    • There is step-free level access throughout walkways.
  • Circulation View
    • Doors are held open along circulation routes.
    • Access throughout may include uneven surfaces and narrow openings.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny.
    • There is background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Facilities are the same on the ground and first floor.
    • The ground floor consultation room can be used to overcome use of the stairs.

Consultation / Medical Room (Room 1)

  • The room surveyed was Room 1.
  • The room is located on the ground floor to the left of the reception desk.
  • The most accessible route to the room has step-free level access.
  • There is a manual door along the most accessible route.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 178cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Keele Practice Health Centre)

  • The stairs are located ahead when entering the practice.
  • The ground floor and first floor can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Seating Area (First Floor - Waiting Room)

  • Location and Access View
    • The waiting room is located on the first floor, to the left at the top of the stairs.
    • The most accessible route has stepped access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access to this area.
    • There is a single manual door.
    • The door is permanently held open.
    • The door is easy to open.
    • The width of the opening is 77cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the left when entering the building through the Main Entrance.
    • The distance from the Main Entrance is 1m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a low colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 159cm (width) x 237cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 93cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a varying colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 117cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.