Access Guide
Getting To The Hospital (Queen's Medical Centre)
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By Road
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- The Queen’s Medical Centre is located on the Southwest side of Nottingham.
From the M1 leave at Junction 25 and take the A52 (Brian Clough Way) towards the city centre.
At the roundabout go straight across and the entrance to the hospital will be on the right. - There are several open-air car parks situated around the site, some of which are specifically for staff or Blue Badge holders only.
- The Queen’s Medical Centre is located on the Southwest side of Nottingham.
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By Bus
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- There are various bus services that are run by Nottingham City Transport that stop at the site.
There are Medilink services that run to and from the Queen’s Drive Park and Ride. - There is an onsite bus stop.
- There are 4 onsite bus stops that serve different parts of the hospital site.
- The bus stops are sheltered, with the majority of them having fixed seating.
There is space for a wheelchair user in the bus shelters. - The route from the bus stops to the hospital buildings are via tarmac paths, some of which are uneven.
There are road crossings with dropped kerbs, most of which have tactile paving.
The routes are long with steep slopes.
- There are various bus services that are run by Nottingham City Transport that stop at the site.
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By Train
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- Nottingham Station is approximately 2 miles from the Queen's Medical Centre.
Services which stop at the station include; Cross Country, East Midlands, and Northern Rail.
- Nottingham Station is approximately 2 miles from the Queen's Medical Centre.
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By Tram
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- There is a tram stop on site at Queens Medical Centre.
Trams run every 7 minutes during peak times.
There is a bridge connecting the tram stop to B Floor of Queens Medical Centre.
The bridge has a slight gradient.
- There is a tram stop on site at Queens Medical Centre.
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Useful Links
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- For information on travelling by car and parking at Queens Medical Centre please follow the link.
- To view the web page described above click here (opens in new tab).
- For information on buses in Nottingham (Nottingham City Transport) please follow the link.
- To view the web page described above click here (opens in new tab).
- For detailed information on Nottingham Station (National Rail) please follow the link.
- To view the web page described above click here (opens in new tab).
- For information on trams in Nottingham (Nottingham Express Transit) please follow the link.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Queen's Medical Centre)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on B Floor of the Central Block, in the corridor to the right of reception.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 183 0204.
- The email address for the Patient Advice and Liaison Service (PALS) is PALS@nuh.nhs.uk.
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital and located at the entrances to the hospital.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
- There is an assistance dog toilet or toileting area on the hospital site.
- The assistance dog toilet or toileting area is located off East Road near the EENT building.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
- To obtain mobility aids please contact a nurse/doctor.
- There is a Safe Place at this hospital which is located in the PALS Office.
- There is a Changing Places facility at this hospital which is located on B Floor of the Central Block, in the corridor near West Block.
- Useful Links View
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Comments
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- For PALS there is also an SMS contact service for those who are Deaf/Deafened/Hard of Hearing 07812 270 003.
Hospital Parking (Main Accessible Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located on the west side of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 234cm x 472cm (7ft 8in x 15ft 6in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the Emergency Care Centre Entrance.
Hospital Parking (Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located on the west side of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is not a/are not Blue Badge parking bay(s) available.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located by the exit to the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 63m (68yd 2ft) from the East Block Entrance.
Hospital Parking (Main Entrance Drop-off point)
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located in front of the main entrance.
- There is not a dropped kerb from the drop-off point.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the Main Entrance.
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Comments
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- This drop off point can only be used for a maximum of 20 minutes.
- The drop off point is only the middle bays of this parking area.
- Bays surrounding the central bays are for emergency vehicles only.
Getting To (Children's Burns and Plastics Unit)
- The Children's Burns and Plastics Unit is/are located on level D of East Block.
- Access to the Children's Burns and Plastics Unit is via the main hospital entrance.
- Enter the hospital via the main entrance and immediately turn left.
Proceed down the corridor to the end and turn right.
Continue to the East Block lifts.
Take a lift to level D.
Exit the lift, turn left, then left again.
Follow the corridor and turn right.
Continue and the Childrens Burns and Plastics Unit will be straight ahead. - There is step free access to the Children's Burns and Plastics Unit.
- The Children's Burns and Plastics Unit is approximately 102m from the East Block lifts.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 126cm (4ft 2in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 113cm (3ft 8in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 156cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
Other Floors (Next to East Block Lifts)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are A, B, C, D, E.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Lift (East Block Lifts)
- There is a lift for public use.
- The lift is located on the main corridor of East Block.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 61m (66yd 2ft) from the main entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are A, B, C, D, E.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is medium.
- The visual contrast between the external lift control plate and the wall is high.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 206cm x 158cm (6ft 9in x 5ft 2in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
Department / Service (Children's Burns and Plastics Unit)
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Department / Service Access
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- The Children's Burns and Plastics Unit is located on level D of the East block.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 144cm.
- There is a bell/buzzer.
- The height of the bell/buzzer is 163cm (5ft 4in).
- There is an intercom.
- The height of the intercom is 163cm (5ft 4in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 104cm (3ft 5in).
- There is not a door release button when exiting.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The department/service does not play background music.
- The lighting levels are varied.
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Department / Service Facilities
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- This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms and accessible toilet facilities for everyone.
- There are 5 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are not standard toilet facilities within this department/service.
Reception (Children's Burns and Plastics Unit)
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Reception
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- The reception point is located to the right as you enter the unit.
- The reception point is approximately 5m (5yd 1ft) from the Children's Burns and Plastics Unit entrance.
- Clear signage for the reception area/desk is not visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is not sufficient space for a wheelchair user to use the waiting area.
- The seats do not have armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Burns Room)
- There is / are 5 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Burns Room 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are adjustable.
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Comments
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- There is a second set of doors to enter the room.
- The doors are single with a locked leaf extension leaf.
- The door is permanently held open and the width of the door is 84cm.
Consultation / Treatment Room (Treatment room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 83cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are adjustable.
Washroom (Burns Room - Shower)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 3 washroom(s) of this type in the department.
- There is/are also 2 washroom(s) which has/have a shower, a toilet and a wash basin.
- The washroom surveyed is located within Burns Room 1.
- The washroom surveyed is approximately 9m from the Childrens Burns and Plastics Unit entrance.
- There is step free access to the washroom surveyed once inside the department.
- This washroom is shared.
- There is no additional signage on or near the washroom door.
- The washroom door(s) open(s) outwards.
- The door(s) is/are locked by a twist lock.
- The door is easy to open.
- The width of the door opening is 84cm (2ft 9in).
- The dimensions of the washroom are 282cm x 190cm (9ft 3in x 6ft 3in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is not a red flashing fire alarm beacon within the washroom.
- There are coat hooks at 113cm and 156cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The height of the wash basin is 71cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 102cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The height of the towel dispenser is 132cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a rail with a padded back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 210cm.
- There is a flush on the transfer side.
- There is a dropdown rail on the transfer side.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 100cm.
- There is not a shelf next to the toilet.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is lever.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 47cm (1ft 7in).
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat colour contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is medium.
- Lighting levels are varied.
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Comments
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- The sensor lights were not working at the time of the survey.
Washroom (Shower Room)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 3 washroom(s) of this type in the department.
- There is/are also 2 washroom(s) which has/have a shower, a toilet and a wash basin.
- The washroom surveyed is located on the left as you enter the Childrens Burns and Plastics Unit.
- The washroom surveyed is approximately 3m from the Childrens Burns and Plastics Unit entrance.
- There is step free access to the washroom surveyed once inside the department.
- This washroom is shared.
- There is pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards and outwards.
- The door(s) is/are locked by a twist lock.
- The door may be difficult to open.
- The width of the door opening is 82cm (2ft 8in).
- The dimensions of the washroom are 254cm x 135cm (8ft 4in x 4ft 5in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
- There is not a red flashing fire alarm beacon within the washroom.
- There are coat hooks at 117cm and 155cm from the floor.
- There is not a mirror.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The height of the wash basin is 72cm.
- As you face the wash basin the wall-mounted grab rails are on both sides.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 102cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The height of the towel dispenser is 123cm.
- There is not a hand dryer.
- Disposal facilities are available.
- There is a/are female sanitary, nappy/incontinence items bin, pedal bin and clinical waste disposal units.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a rail with a padded back rest.
- There is not a lateral transfer space.
- There is a flush.
- There is a dropdown rail but no transfer space.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 103cm.
- There is not a shelf next to the toilet.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- There is a flip-down/tip-up seat for the shower.
- There are wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the dropdown rail(s) and wall is high.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The toilet seat colour contrast is high.
- The visual contrast between the shower wall-mounted grab rails and wall is high.
- The visual contrast between the washroom floor and walls is medium.
- Lighting levels are moderate to good.
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Comments
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- At the time of the survey the shower space was being used for storage.
Location of Toilet/Changing Facilities (Queen's Medical Centre)
- Changing Places facilities are located in Central Block just off the corridor to West Block.
- Accessible toilet facilities are located in West Block on B floor and E floor. in Central Block just off the corridor to West Block. in Central Block just off the corridor to East Block. in East Block on A, D, and E floors in the Eye, Ear Nose and Throat Centre on floors B and C.
- Male standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in East block on B, C, D, and E floors in South Block on Floor A In the Eye, Ear Nose and Throat Centre on floors A and B.
- Shared standard toilet facilities are located in West Block on floors B and D in East block on A, C, D, and E floors In South Block on A, B, C and D floors.
- Female standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in Central block, on the corridor to East Block in East block on B, C, D, and E floors in South Block on Floor A in the Eye, Ear Nose and Throat Centre on floors A and B.
- Parent and baby changing facilities are located in West Block on B floor in Central Block just off the corridor to West Block.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Queens Medical Centre - Building Guide link (new tab) - click here.
- Queens Medical Centre - Parking Guide link (new tab) - click here.
- Queens Medical Centre - Getting Around Guide link (new tab) - click here.
- Queens Medical Centre - Hospital Entrances Guide link (new tab) - click here.
- Queens Medical Centre - Toilet Guide link (new tab) - click here.
