Access Guide
Getting To The Hospital (Queen's Medical Centre)
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By Road
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- The Queen’s Medical Centre is located on the Southwest side of Nottingham.
From the M1 leave at Junction 25 and take the A52 (Brian Clough Way) towards the city centre.
At the roundabout go straight across and the entrance to the hospital will be on the right. - There are several open-air car parks situated around the site, some of which are specifically for staff or Blue Badge holders only.
- The Queen’s Medical Centre is located on the Southwest side of Nottingham.
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By Bus
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- There are various bus services that are run by Nottingham City Transport that stop at the site.
There are Medilink services that run to and from the Queen’s Drive Park and Ride. - There is an onsite bus stop.
- There are 4 onsite bus stops that serve different parts of the hospital site.
- The bus stops are sheltered, with the majority of them having fixed seating.
There is space for a wheelchair user in the bus shelters. - The route from the bus stops to the hospital buildings are via tarmac paths, some of which are uneven.
There are road crossings with dropped kerbs, most of which have tactile paving.
The routes are long with steep slopes.
- There are various bus services that are run by Nottingham City Transport that stop at the site.
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By Train
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- Nottingham Station is approximately 2 miles from the Queen's Medical Centre.
Services which stop at the station include; Cross Country, East Midlands, and Northern Rail.
- Nottingham Station is approximately 2 miles from the Queen's Medical Centre.
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By Tram
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- There is a tram stop on site at Queens Medical Centre.
Trams run every 7 minutes during peak times.
There is a bridge connecting the tram stop to B Floor of Queens Medical Centre.
The bridge has a slight gradient.
- There is a tram stop on site at Queens Medical Centre.
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Useful Links
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- For information on travelling by car and parking at Queens Medical Centre please follow the link.
- To view the web page described above click here (opens in new tab).
- For information on buses in Nottingham (Nottingham City Transport) please follow the link.
- To view the web page described above click here (opens in new tab).
- For detailed information on Nottingham Station (National Rail) please follow the link.
- To view the web page described above click here (opens in new tab).
- For information on trams in Nottingham (Nottingham Express Transit) please follow the link.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Queen's Medical Centre)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on B Floor of the Central Block, in the corridor to the right of reception.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 183 0204.
- The email address for the Patient Advice and Liaison Service (PALS) is PALS@nuh.nhs.uk.
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital and located at the entrances to the hospital.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
- There is an assistance dog toilet or toileting area on the hospital site.
- The assistance dog toilet or toileting area is located off East Road near the EENT building.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
- To obtain mobility aids please contact a nurse/doctor.
- There is a Safe Place at this hospital which is located in the PALS Office.
- There is a Changing Places facility at this hospital which is located on B Floor of the Central Block, in the corridor near West Block.
- Useful Links View
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Comments
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- For PALS there is also an SMS contact service for those who are Deaf/Deafened/Hard of Hearing 07812 270 003.
Hospital Parking (Main Accessible Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located on the west side of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 234cm x 472cm (7ft 8in x 15ft 6in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are not parking charges for the hospital car park.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the Emergency Care Centre Entrance.
Hospital Parking (Main Entrance Drop-off point)
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located in front of the main entrance.
- There is not a dropped kerb from the drop-off point.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the Main Entrance.
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Comments
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- This drop off point can only be used for a maximum of 20 minutes.
- The drop off point is only the middle bays of this parking area.
- Bays surrounding the central bays are for emergency vehicles only.
Outside Access (Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 126cm (4ft 2in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 113cm (3ft 8in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 156cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
Outside Access (Main Exit)
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Entrance Details
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- This information is for the entrance located in the Central Block opposite the main reception.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a hand sanitiser.
- The height of the hand sanitiser is 114cm (3ft 9in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 155cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 164cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
Getting To (Paediatric Intensive Care Unit (PICU))
- The Paediatric Intensive Care Unit (PICU) is/are located level E of Queens Medical Centre.
- Access to the Paediatric Intensive Care Unit (PICU) is via the Main Entrance.
- Enter the hospital via the Main Entrance.
Turn left and follow the corridor the end.
Turn left and then right to the East Block lifts.
Take the lift to level E and on exiting turn left and follow the corridor round to the right.
The Paediatric Intensive Care Unit (PICU) is on the right. - There is step free access, via lift, to the Paediatric Intensive Care Unit (PICU).
- The Paediatric Intensive Care Unit (PICU) is approximately 13m from the East Block lifts.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Lift (East Block Lifts)
- There is a lift for public use.
- The lift is located on the main corridor of East Block.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 61m (66yd 2ft) from the main entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are A, B, C, D, E.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is medium.
- The visual contrast between the external lift control plate and the wall is high.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 206cm x 158cm (6ft 9in x 5ft 2in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
Other Floors (Next to East Block Lifts)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are A, B, C, D, E.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Ward (Paediatric Intensive Care Unit (PICU))
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Ward Information
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- This is a/an paediatric intensive care ward.
- This is a shared ward.
- There is/are 1 bay(s) available.
- There is/are 2 side room(s) available.
- There is/are 10 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 155cm (5ft 1in).
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 132cm (4ft 4in).
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- There is level access throughout the ward.
- There is no clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are varied.
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Reception/Nurses' Station
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- The height of the ward reception desk is 73cm.
- There is not a lowered section.
- There is not a hearing assistance system available at the desk.
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Example Side Room
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- There are no side rooms available with an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is not room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The visual contrast between the walls and the floor in the side room is high.
- The lighting levels in the side room are good.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is not a chair with armrests on both sides.
- A mobile hoist is not available on the ward.
- There are not washroom facilities for patients on the ward.
- There are not toilet facilities for patients on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located on level E.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located at the end of the corridor of the adjoining ward - Ward E41.
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Visiting Times
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- There are no set visiting times, please contact the ward in advance.
Day Room / Lounge Area (Family Room)
- There is a day room/lounge area.
- The day room/lounge area is approximately 2m from the ward entrance.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 75cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There are sofas and also a mixture of single seats with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 40cm (1ft 4in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Location of Toilet/Changing Facilities (Queen's Medical Centre)
- Changing Places facilities are located in Central Block just off the corridor to West Block.
- Accessible toilet facilities are located in West Block on B floor and E floor. in Central Block just off the corridor to West Block. in Central Block just off the corridor to East Block. in East Block on A, D, and E floors in the Eye, Ear Nose and Throat Centre on floors B and C.
- Male standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in East block on B, C, D, and E floors in South Block on Floor A In the Eye, Ear Nose and Throat Centre on floors A and B.
- Shared standard toilet facilities are located in West Block on floors B and D in East block on A, C, D, and E floors In South Block on A, B, C and D floors.
- Female standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in Central block, on the corridor to East Block in East block on B, C, D, and E floors in South Block on Floor A in the Eye, Ear Nose and Throat Centre on floors A and B.
- Parent and baby changing facilities are located in West Block on B floor in Central Block just off the corridor to West Block.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Queens Medical Centre - Main Building Guide link (new tab) - click here.
- Queens Medical Centre - Parking Guide link (new tab) - click here.
- Queens Medical Centre - Entrance Guide link (new tab) - click here.
- Queens Medical Centre - Getting Around Guide link (new tab) - click here.
- Queens Medical Centre - Toilet Guide link (new tab) - click here.
