Access Guide
Getting To The Hospital (Queen's Medical Centre)
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By Road
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- The Queen’s Medical Centre is located on the Southwest side of Nottingham.
From the M1 leave at Junction 25 and take the A52 (Brian Clough Way) towards the city centre.
At the roundabout go straight across and the entrance to the hospital will be on the right. - There are several open-air car parks situated around the site, some of which are specifically for staff or Blue Badge holders only.
- The Queen’s Medical Centre is located on the Southwest side of Nottingham.
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By Bus
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- There are various bus services that are run by Nottingham City Transport that stop at the site.
There are Medilink services that run to and from the Queen’s Drive Park and Ride. - There is an onsite bus stop.
- There are 4 onsite bus stops that serve different parts of the hospital site.
- The bus stops are sheltered, with the majority of them having fixed seating.
There is space for a wheelchair user in the bus shelters. - The route from the bus stops to the hospital buildings are via tarmac paths, some of which are uneven.
There are road crossings with dropped kerbs, most of which have tactile paving.
The routes are long with steep slopes.
- There are various bus services that are run by Nottingham City Transport that stop at the site.
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By Train
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- Nottingham Station is approximately 2 miles from the Queen's Medical Centre.
Services which stop at the station include; Cross Country, East Midlands, and Northern Rail.
- Nottingham Station is approximately 2 miles from the Queen's Medical Centre.
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By Tram
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- There is a tram stop on site at Queens Medical Centre.
Trams run every 7 minutes during peak times.
There is a bridge connecting the tram stop to B Floor of Queens Medical Centre.
The bridge has a slight gradient.
- There is a tram stop on site at Queens Medical Centre.
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Useful Links
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- For information on travelling by car and parking at Queens Medical Centre please follow the link.
- To view the web page described above click here (opens in new tab).
- For information on buses in Nottingham (Nottingham City Transport) please follow the link.
- To view the web page described above click here (opens in new tab).
- For detailed information on Nottingham Station (National Rail) please follow the link.
- To view the web page described above click here (opens in new tab).
- For information on trams in Nottingham (Nottingham Express Transit) please follow the link.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Queen's Medical Centre)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on B Floor of the Central Block, in the corridor to the right of reception.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 183 0204.
- The email address for the Patient Advice and Liaison Service (PALS) is PALS@nuh.nhs.uk.
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found throughout the hospital and located at the entrances to the hospital.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
- There is an assistance dog toilet or toileting area on the hospital site.
- The assistance dog toilet or toileting area is located off East Road near the EENT building.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
- To obtain mobility aids please contact a nurse/doctor.
- There is a Safe Place at this hospital which is located in the PALS Office.
- There is a Changing Places facility at this hospital which is located on B Floor of the Central Block, in the corridor near West Block.
- Useful Links View
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Comments
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- For PALS there is also an SMS contact service for those who are Deaf/Deafened/Hard of Hearing 07812 270 003.
Hospital Parking (EENT Accessible Parking)
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Parking
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- The hospital does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located on the north side of the hospital.
- The car park type is open air/surface.
- The car park does have a height restriction barrier.
- The maximum height is 350cm (11ft 6in).
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 244cm x 587cm (8ft x 19ft 3in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located to the right of the EENT Entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are not parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the EENT Entrance.
Hospital Parking (Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located on the west side of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is not a/are not Blue Badge parking bay(s) available.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located by the exit to the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 63m (68yd 2ft) from the East Block Entrance.
Hospital Parking (Standard Drop-off Points)
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located on the road outside the Children's Emergency Department.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are not parking charges for the hospital car park.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the Children's Emergency Department.
Getting To (Ward C25 - Day Case)
- Ward C25 - Day Case is/are located on floor C of the EENT block.
- Access to Ward C25 - Day Case is via the EENT main entrance.
- Enter via the EENT entrance.
Proceed along the corridor and turn left to access the EENT lifts.
Take a lift to floor C.
Exit the lift, turn right then right again.
Continue to the end of the corridor and turn left.
Ward C25 Head and Neck will be straight ahead.
The Day Case unit is located along the Ward C25 Head and Neck corridor. - There is step free access, via lift, to Ward C25 - Day Case.
- Ward C25 - Day Case is approximately 9m from the EENT lifts.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Eye, Ear, Nose and Throat Centre)
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Entrance Details
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- This information is for the entrance located opposite the South Block building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 124cm (4ft 1in).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 162cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
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Ramp/Slope Details
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- The ramp/slope is located on the approach to the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Other Floors (Next to Eye, Ear, Nose and Throat Centre Lifts)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are A, B, C, D and E.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are low to moderate.
Lift (Eye, Ear, Nose and Throat Centre Lifts)
- There is a lift for public use.
- The lift is located along the main Eye, Ear, Nose and Throat Centre corridor.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 33m (36yd 3in) from the Eye, Ear, Nose and Throat Centre entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are A, B, C and D.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The visual contrast between the external lift controls and the control plate is high.
- The visual contrast between the external lift control plate and the wall is low.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 102cm x 140cm (3ft 4in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Entrance (Ward C25)
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Entrance Details
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- This information is for the entrance located on floor C.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 155cm (5ft 1in).
- There is an intercom.
- The height of the intercom is 155cm (5ft 1in).
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 163cm.
Department / Service (Day Case Unit)
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Department / Service Access
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- Ward C25 - Day Case Unit is located on floor C of EENT block.
- There is level access throughout the department/service.
- There is no clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception, a waiting room/area, a sub waiting area, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
- There are 4 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is available from another department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
Reception (Ward C25 - Shared)
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Reception
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- The reception point is located to the left as you enter Ward C25.
- The reception point is approximately 7m (7yd 1ft) from the Ward C25 entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is not sufficient space for a wheelchair user to use the waiting area.
- There are seats with armrests on both sides.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Consultation / Treatment Room (Recovery Bay)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Tango Bay.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 157cm (5ft 2in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- Some chairs are height adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Consultation / Treatment Room (Examination Room)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Examination 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- Some chairs are height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
Washroom (Standard Shower)
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Washroom Details
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- The washroom surveyed has a wheel in shower.
- There is/are 3 washroom(s) of this type in the ward.
- There is/are also 2 washroom(s) which has/have a wheel in shower, a bath, a toilet and a wash basin.
- The washroom surveyed is located along the main ward corridor.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is interchangeable between male and female.
- There is written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards and outwards.
- The door(s) is/are locked by a twist lock.
- The door is easy to open.
- The width of the door opening is 75cm (2ft 6in).
- The dimensions of the washroom are 165cm x 116cm (5ft 5in x 3ft 10in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is not a mirror.
- There is not a wash basin.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is not a hand dryer.
- Disposal facilities are not available.
- The washroom has a non-slip floor.
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Shower Details
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- There is a wheel in shower.
- The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- There is no seat for the shower.
- There are not wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is medium.
- The visual contrast between the internal washroom door and wall is medium.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are good.
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Comments
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- There is a horizontal wall mounted rail opposite the shower area.
Toilet with Adaptations (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located along the ward corridor.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens inwards and outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is medium.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 250cm x 200cm (8ft 2in x 6ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 120cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 130cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail, however it is not on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is medium.
- There is not a/are not wall-mounted grab rail(s) available.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 100cm.
- The shelf is located where it is reachable.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 94cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 82cm (2ft 8in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 130cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 130cm (4ft 3in).
- The contrast between the towel dispenser and the wall is high.
- There is not a hand dryer.
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Accessible Shower
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- The shower does have an unobstructed minimum 150cm x 150cm turning space.
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
- A shower chair is available.
- The seat/chair is not height adjustable.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- The visual colour contrast between the shower rails and wall is medium.
- There is a vertical grab rail for the shower.
- The visual contrast between the vertical grab rail(s) for the shower and wall is medium.
- There is an emergency alarm for the shower.
- The emergency pull cord alarm is fully functional.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The interchangeable toilet is located along the main ward corridor.
- There is step-free access into the toilet(s).
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is medium.
- The colour contrast between the internal toilet door(s) and wall(s) is medium.
- The colour contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is lever twist.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and to the left of the wash basin.
- Lighting levels are moderate to good.
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Toilet Facilities 2
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- The interchangeable toilet is located along the main ward corridor, next to the Day Case department.
- There is step-free access into the toilet(s).
- There is written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is medium.
- The visual contrast between the internal toilet door(s) and wall(s) is medium.
- The visual contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is lever twist.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above and to the left of the wash basin.
- Lighting levels are moderate to good.
Location of Toilet/Changing Facilities (Queen's Medical Centre)
- Changing Places facilities are located in Central Block just off the corridor to West Block.
- Accessible toilet facilities are located in West Block on B floor and E floor. in Central Block just off the corridor to West Block. in Central Block just off the corridor to East Block. in East Block on A, D, and E floors in the Eye, Ear Nose and Throat Centre on floors B and C.
- Male standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in East block on B, C, D, and E floors in South Block on Floor A In the Eye, Ear Nose and Throat Centre on floors A and B.
- Shared standard toilet facilities are located in West Block on floors B and D in East block on A, C, D, and E floors In South Block on A, B, C and D floors.
- Female standard toilet facilities are located in West Block along the corridors of floors C, D, E, and F in Central Block just off the corridor to West Block in Central block, on the corridor to East Block in East block on B, C, D, and E floors in South Block on Floor A in the Eye, Ear Nose and Throat Centre on floors A and B.
- Parent and baby changing facilities are located in West Block on B floor in Central Block just off the corridor to West Block.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Queens Medical Centre - Building Guide link (new tab) - click here.
- Queens Medical Centre - Getting Around Guide link (new tab) - click here.
- Queens Medical Centre - Hospital Entrances Guide link (new tab) - click here.
- Queens Medical Centre - Parking Guide link (new tab) - click here.
- Queen's Medical Centre Toilet Guide link (new tab) - click here.
