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Acorn Centre - Community Crisis Team and Section 136 Suite

The Carleton Clinic, Cumwhinton Drive, Carlisle, CA1 3SX

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Access Guide

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Getting To (Community Crisis Team)

  • The most accessible route from the Acorn Centre car park has a slight ramp or slope and a dropped kerb.
  • Access to the Community Crisis Team is via the Acorn Centre entrance.
  • There is not a drop-off point at this entrance.
  • The Community Crisis Team is located to the right from the Acorn Centre entrance.
  • The Community Crisis Team is approximately 4m from the the Acorn Centre entrance.
  • Enter via the Acorn Centre entrance and the entrance to the Community Crisis team is located on the right.
  • Internally the most accessible route has step-free level access.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is not provided.
  • Signage is not clearly visible.
  • View more information on getting to and around the hospital (opens new tab).

Parking (Acorn Centre)

  • Car Park View
    • The car park is located at the right side of the Acorn Centre.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 315cm (width) x 495cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 35m from the Acorn Centre entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and narrow walkways.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Acorn Centre)

  • This entrance is located at the front of the Acorn Centre.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is a buzzer at a height of 113cm.
  • There is an intercom at a height of 137cm.
  • The height of the hand sanitiser is 102cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 127cm.
  • The door has a low visual contrast.
  • There is a second single manual door.
  • The second door opens away from you.
  • The width of the opening is 87cm.
  • The second door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 105cm.
  • There is step-free level access as you enter.

Department / Service (Community Crisis Team)

  • Location and Access View
    • The Community Crisis Team is located to the right from the Acorn Centre entrance.
    • There is no signage on or near the door.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door opens away from you.
    • The width of the opening is 87cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors and narrow walkways.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Dementia-friendly signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 2 consultation/medical rooms available.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations.

Reception (Acorn Centre)

  • The reception is located on the right as you enter the Acorn Centre.
  • The distance from the Acorn Centre entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 101cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 71cm.
  • The reception has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables.

Consultation / Medical Room (Consultation Room 1)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Consultation Room 1.
  • The room is located to the right from the Acorn Centre entrance.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 82cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and armchairs.
  • Furniture available in the room includes: coffee tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Entrance (Section 136 Suite)

  • This entrance is located to the left from the Acorn Centre entrance.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The door has a low visual contrast.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right from the Acorn Centre entrance, along the corridor then to the left.
    • The distance from to the right from the Acorn Centre entrance is 16m.
    • The most accessible route to the toilet has step-free level access, manual doors and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 82cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 145cm (width) x 227cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown rail for the toilet.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a sensor tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 101cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 128cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.