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ARC

Ferndene, Prudhoe, Northumberland, NE42 5PB

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Access Guide

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Overview (ARC)

  • About View
    • This is a specialist children and young people service.
    • Services available in the venue include: inpatient wards, café, meeting rooms, sports hall and gym.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include manual doors.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the multi-faith room.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: safeguarding children and young people and autism awareness training.

Toilet and Changing Facilities (ARC)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right after entering the building.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located to the right after entering the building.

Parking (ARC)

  • Car Park View
    • The car park is located in front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 450cm (depth).
    • The hatched/marked zones vary between bays.
    • The nearest designated bay is 8m from main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and staff permit holders only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are more than 10 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require an app.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the building.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (ARC - Main Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 117cm.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a high visual contrast.
  • There is a card reader to activate the doors when exiting. The height of the reader is 138cm.
  • There is step-free level access as you enter.

Reception (ARC)

  • The reception is located ahead as you enter.
  • The distance from the main entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 121cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 77cm.
  • The reception has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Furniture available in this area includes: coffee tables.
  • Some seating and tables are fixed.

Entrance (External Entrance To Wards)

  • This entrance is located after passing reception.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Getting Around (ARC)

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: benches.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Café Amelia)

  • Location and Service View
    • Ahead after entering via the main entrance.
    • The most accessible route has step-free level access.
    • This area has a counter where food and drink can be ordered.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right as you enter the café.
    • There is step-free level access to the counter.
    • The height of the counter is 84cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Area (Games Area)

  • On the right after entering via the main entrance.
  • There is no signage on or near the door.
  • There is step-free level access into this area.
  • Facilities available in this area include: pool and football tables.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Furniture available in this area includes: coffee tables.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Area (Sports Hall And Gym)

  • On the right after entering the main entrance.
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • There is a key fob/card reader at a height of 107cm.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 101cm.
  • There is a second door to pass through on the way into the sports hall. This door opens towards you, has a high contrast with the wall, and has an opening width of 100cm.
  • Facilities available in this area include: indoor multi-court sports hall.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Gym

  • The gym is located at the far end of the sports hall.
  • There is step-free level access into the gym.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request .
  • The door opens towards you.
  • The width of the opening is 79cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is staffed at specific times.
  • The walls and floor have a high visual contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines and upper body machines where fixed seats can be removed.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Room (Conference Room 2)

  • The room is located to the right after entering via the main entrance.
  • The distance from the main entrance is 20m.
  • The most accessible route to the room has step-free level access.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and coffee tables.
  • Some tables are fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • There is another very similar conference room next to the one surveyed.

Room (Multi-Faith Room)

  • The room is located along the corridor to the left after entering via the main entrance.
  • The distance from the main entrance is 8m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • Additional facilities/services include: ritual washing facilities.
  • There is no (or very little) background noise in this room.
  • Lighting levels were low at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right after entering via the main entrance.
    • The distance from the main entrance is 14m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 79cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 103cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 103cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.