Access Guide
Overview (Benfield House)
-
About
View
- This is a mental health clinic.
- Services available in the venue include: specialist psychological therapies.
-
Parking and Public Transport
View
- The venue has its own car park, with Blue Badge parking available.
- The nearest underground station is Walkergate.
- The nearest train station is Newcastle.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There is not a toilet with adaptations available.
-
Getting Help and Assistance
View
- There is seating available.
- There is no hearing assistance system.
- British Sign Language interpreters can be provided on request.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking (Benfield House)
-
Car Park
View
- The car park is located in front of Benfield House.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 4 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 231cm (width) x 472cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 129cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 5m from the Benfield House main entrance.
- The most accessible route from the Blue Badge parking has a steep ramp or slope and uneven surfaces.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
-
Charges and Restrictions
View
- This car park is for staff, visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located throughout the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
-
Drop-off Point
View
- There is not a designated drop-off point available.
Entrance (Benfield House)
- This entrance is located at the front of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 83cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 99cm.
- The second door has a low visual contrast.
Reception (Benfield House)
- The reception is located ahead and to the right as you enter.
- The distance from the main entrance is 3m.
- There is step-free level access to reception.
- The height of the reception desk is 73cm.
- The reception has glazed screens.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: coffee tables.
Standard Toilet Facilities (Reception)
- The shared standard toilet facilities were surveyed.
- The toilet is located off the reception area.
- The distance from the main entrance is 5m.
- The most accessible route has step-free level access.
- There is step-free level access into the toilet.
- There is written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 76cm.
- Internally the door has a high visual contrast.
- There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
- The wash basin has a lever mixer tap.
- Lighting levels were even at the time of the survey.
